Card Transactions
Claim Submissions
Card Set Up
Authorizations
100
How can members activate their health funds debit card? 
Automatically activated with first use. 

(Swipe or online payments) 

100
How do members get reimbursed for eligible claims? 
Check or direct deposit  
100

Who is automatically issued a health funds debit card? 


Primary account holder 
100

Dependents must be given this authorization before receiving a debit card and being able to discuss health funds?

Spending Account Access 
200
Why are some card transactions auto-substantiated at the point of sale? 
Pre-approved merchant codes, procedures, and items 
200

What documentation do members need to submit for an FSA claim? 


Itemized receipts or MBS 
200

How many debit cards will a member receive if they have an FSA, HRA, and DCA? 


Members will receive 1 debit card for all of their accounts. 
200

Who can grant Spending Account Access? 


Primary account holder 
300

What happens if an FSA card transaction is completed for an ineligible expense? 


Member must pay back the account 

(or submit a claim to offset that cost) 

300
What documents must members upload for an HSA claim?  
None! Members can directly reimburse themselves without documentation for HSA expenses. 
300

I have an HRA and HSA, what funds will be used first?


HRA
300

How can Spending Account Access be granted? 


Primary reaches out to CH: Phone, Email, Chat 
M
e
n
u