Plain Language - Health Terms
Plain language term for hypertension.
What is high blood pressure?
Patients 65 year old and above are at an increased risk of low health literacy.
Where you send THP members that may be struggling to navigate the health care system to be evaluated.
What is the health and wellness queue?
The State of WV and THP guidelines do not allow Medicaid members to be balance billed for services.
What is something like "WV and THP do not allow doctors to send you a bill for anything we do not cover."
This technique is used to ensure patient/member comprehension.
What is teach back?
Plain language term/phrase for Type 2 Diabetes.
What is high blood sugar?
Approximately 75% of Americans have proficient health literacy.
What is false?
A recommendation to overcome barriers to implementing health literacy practices.
What is all staff training?
If you would like to receive services this way, contact your PCP for their procedures.
What is something like "If you want to have your visit with your doctor over the phone give them a call to find out how."
The question you should ask at the end of every call.
Plain language term for cardiovascular problems.
What is heart or blood vessel issues?
You can tell a member may have low health literacy when you ask them to tell you their medications and they say "the little square, red pill".
What is true?
One of the 5 Promising Practices: Create an organizational culture where health literacy is not .
What is an assumption or assumed?
You may receive a survey from a vendor called SPH Analytics on behalf of THP regarding services you may have received from your provider or THP.
What is something like "If you get a survey from someone called SPH Analytics please fill it out."
Available tools/resources to our members with low proficiency in English.
What is the interpreter language line and interpreted THP materials?
Plain language way to say dialysis.
College educated patients are offended by materials written at a low literacy rate or written in plain language.
What is false?
Health literacy involves the whole organization and starts at .
What is the front desk?
WVCHIP covers medically necessary medical, behavioral health, vision, and dental services.
What is something like "WVCHIP covers your medical, mental health, eye exams, and dentist."
The reading grade level that all member materials should be written at.
What is the 6th grade reading level?
Plain language way to say fasting blood sugar.
What is a blood test to show how much sugar is on your blood after a set amount of time not eating?
Teach back adds an additional 20 minutes to a phone call or a doctors appointment.
What is false?
One of the 5 Promising Practices: Use of standardized blank tools.
What is communication?
If a preauthorization is needed, your primary care provider can call THP to obtain one.
What is something like "If prior approval is needed your doctor can call THP to get one."
THPs best resource for articles written at the appropriate level for members.
What is Healthwise?