Products
Covers physician visits and physical therapy benefits
What is Medicare Part B
What screen in CPIS do you search to find the clients name when they do not have their policy number?
What is ICNP
Household discounts are applied to these policies only.
What is Medicare Supplements
Required number of verifiers needed to release information to a caller.
What is 2
Covers Medicare Part A, Part B & Sometimes Part D
What is Medicare Advantage Plan
List 4 HIPPA verifiers.
What is policy number, date of birth, last 4 of SSN, claim number, HIC/MIB number (Medicare number)
Grace period on most Medicare Supplement policies
What is 31 days
How often the annual demographic banner is displayed.
What is annually (every 12 months)
Dental policies issued in/after 2017 are transferred where to provide claim information
What is TruAssure
Distribution channel that a customer purchases a policy through an upline or wholesaler.
What is a Brokerage.
Customer is having issues making a payment through the secure IVR, where do you transfer the customer to make a credit card payment
What is Pin Pad
Indicator the caller was not verified through the IVR.
What is the grey box stating "Caller did not authenticate, please check identifiers."
Plan type that covers both Medicare Part A deductible and Medicare Part B deductible
What is Medicare Supplement Plan F
Key you select from the PLBEI screen in CPIS to create a new BE
What is F6
Original Duplicate Policy BE code
What is 07A
Additional verifier needed when speaking with a producer.
What is the producer number.
Medicare Supplement plan type that has co-pays
What is Medicare Supplement Plan N
Demographic changes should be made in what system?
What is Salesforce
Where can you see the original beneficiary on a policy?
What is the application
Percentage of communication that is attributed to nonverbal queues.
What is 55%