strategies that improve communication
if someone has a visual impairment you should....
Use large print documents
Use tactile cues
Feelings influence communication
prejudice
written, spoken and oral is what type of communication
verbal
Report abnormal observations and results
to supervisor immediately
Report observations, test results, and
patient requests to supervisor and care
provider prior to leaving area
Team reports occur at team meetings
and the end of shifts
what type of reporting is this?
Oral reporting
If someone has a Hearing Impairment you should...
Speak clearly
Look at the person talking
Use hearing devices
Eliminate unnecessary sounds
Go to a quiet area
Frustrations is an example of
emotion that influences communication
Gestures, touch, body language, eye contact, facial expressions is what type of communication?
Non-verbal
The chart is a legal
document
Information must be
accurate
Test results or
observations are
documented on the
patient’s medical record
what type of reporting is this?
written reporting
if someone has a language barrier you should.....
Secure an interpreter
Speak slowly
Use gestures
Use pictures
Avoid slang and local phrases
Attitudes
Emotions
Labeling
Preconceptions
Prejudices
Resistance to
change
These describe what barrier to communication
Personal
What is the communication model
Sender, message, receiver and feedback
Computer networks provide fast and easy
access to patient data
history
diagnostics
research
Used to request patient diagnostic or
treatment information
Input via tablet, voice, or keyed
entry
what type of reporting is this?
electronic reporting
if there is an environmental barrier you should.....
Accessible patient care areas
Calm, quiet environment
Private area
Barriers make it difficult to?
• send a clear message
• understand message being sent
• provide appropriate feedback
Healthcare professional
makes the patient feel
accepted
Healthcare professional
empathizes with the
patient
Understanding
Healthcare providers utilize the
web to provide:
information
education
Protect username and password
Verify credibility of websites
used for research
What type of communication technology is this
Internet
when religion is a barrier you should.....
Know the practices of others
Be respectful of the practices of others
Language
differences
Health practices
and beliefs
Religions
These describe what barrier to communication?
Cultural
To increase the
patient’s knowledge of
their illness
Minimizes anxiety
Education
Be professional in content and
grammar
Make your message clear and
concise.
Respond in a timely manner
What type of communication technology is this