Qa Score Card
What is the Passing QA Score?
What is 85%
What is something that you must do, that people miss alot in QA before going over a plan?
What is Asking for Permission
What item and which score card as the least amount of Points?
How many points can be taken away if Landscape is not properly entered correctly?
What is 20 Points
What is a health spring Requirement
What is PECL
What is our Goal for December for QA as a whole of Healthspring
What is 90%
What are the 2 requirements you must have in order to look up a plan?
What is Zip and County
What are the 4 types of Score cards Qa uses?
What are PDP enrollment, MAPD Enrollment, MS, Enrollment, and Pitch
How many points is for Referrals?
What is 4 Points
During the enrollment Can someone who is not the POA or the Beneficiary answer the enrollment questions?
What is NO
How many points can be marked off for not completing Landscape?
What is 20 points or an Auto Zero
What Should you do on every call before dispositioning it?
what is Enter Notes in Landscape
Which Score is required to have a Disclaimer read or played for beneficiary?
What is the PDP, MAPD or MS Enrollment Score card
How many points are missed if you do not do disclaimers
What is 5 Points
On which enrollment is the Pre enrollment checklist required?
All 3 MAPD, PDP and MS Enrollments
Is there a specific call that you need to confirm and thank a current Healthspring member for being a Healthspring customer?
What is every call that an agent takes
What is something that you should do in all Calls in landscape before moving on the probing questions or plan information?
what is verifying the information in landscape to make sure that it is entered correctly
What Score Card has the Least number of Points? and why?
What is any enrollment score card because all questions are only worth 5 points a piece
HOw many points are missed if you do not add a branding statement
What is 5 points
What is something that must be acknowledged by the customer to have the enrollment be complete?
What is Read or Played the Disclaimer
What item is missed the most for an Auto Fail as a whole for Health Spring?
What is disconnecting the call
What is something that we need to do on all calls to makes sure that we can contact the person again later in the future?
What is Consent to Contact
On which Score card is the Branding Statement scored on?
What is all 4 Score cards
How many points are missed for improper call handling?
What is 4 points or an auto Zero
What is something that you must do in all enrollment types that is required in qa but don't offer alot?
Sending Plan Information