Words convey one message, but the sender's voice conveys another message.
What is tone of voice
100
The way you chose to deliver or transmit your message
What is the channel
100
Standards of conduct that grow out of one's sense of right and wrong
What are ethics?
100
What is it known as when an employer is liable for employees' actions when employees are acting within the scope of their employment.
What is respondeat superior
100
A clear threat of injury to another
What is assault
200
Name the most common way to convey a message without using words.
What are facial expressions
200
Anything that breaks down the communication process
What is noise
200
Behaviors and customs that are considered "good manners"
What is etiquette?
200
Law that sets time limits for bringing litigation
What are Statute of Limitations
200
What does HIPAA stand for
What is the Health Insurance Portability and Accountability Act
300
In America, we show attentiveness when speaking with people by maintaining what?
What is eye contact
300
The receiver applies meaning to the message
What is decoding
300
What is law that applies to standards of healthcare known as
What is medical jurispurdence
300
What laws do not permit physicians to make patient referrals to an entity that provides designated health services and receives payment from the federal health program if the physician or an immediate family member has a financial relationship with the providers.
What are Stark Laws or Anti-kickback Laws
300
When can patient's PHI be shared without a written release of information form
What are during the course of Treatment, Payment, or Healthcare Operations
400
Clothing and grooming fall under which category of nonverbal communication
What is appearance
400
Receiver's response. Checking for the receiver's understanding
What is feedback
400
Improper treatment of a client by a provider, hospital, or other healthcare professional
What is malpractice
400
Legal documents stating the patient's wishes for medical care, should they not be able to make these decisions.
What are advance directives
400
Name the HIPAA covered entities
What healthcare providers, health plans, and healthcare clearinghouses
500
People get uncomfortable when individuals get in the "zone"
What is the intimate zone
500
Name at least 4 barriers to communication
What are noisy surroundings, poor acoustic, illness, fatigue, hearing loss, inactive listening, using words that your receiver does not understand and dim lighting
500
Advances in science, rapid developments in technology, new treatments are examples of what medical ethic trend?
What are bioethics
500
A patient's refusal to have tests, x-rays, or vaccinations or a patient's failure to follow the physician's instructions may be considered......
What is contributory negligence
500
Protects individuals who render care to an injured person from liability for civil damages that may arise as a result of providing emergency care.