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"Backlash" the result of consumer dissatisfaction with managed care plans in terms of perceived quality of care, constraints on receiving perceived necessary care, restrictions on referrals to specialists.
Managed care organizations offered more "Point of Service plans to allow members greater freedom of choice in providers
A federal commission waste stablished to review the need for managed care industry guidelines
Several states enacted new requirements for independent dispute resolution when patients are denied payment for what is deemed necessary care
A national patient bill of rights was introduced and remains pending before congress
Some employers began allowing employees to make personal decisions about coverage rather than limiting choice only to selected plans
What is meant by "backlash" in reference to managed care. Provide at least three significant ways in which managed care organizations and or policy makers responded to this consumer phenomenon