Communication
Healthcare Worker
Ethical Practice
Abbreviations
Vocabulary
Misc
100
Explain verbal communication.
What is spoken words and written communication.
100
How much time does it take for another person to decide on his/her's first impression of you?
What is 20 seconds to 4 minutes.
100
Define legal.
What is responsibilities are those that are authorized or based on law.
100
What does NPO stand for?
What is nothing by mouth.
100
Describe active listening.
What is paying attention, making an effort to look at the person while talking with them, not interrupting, observe non verbal cues, ask questions if not understanding, maintain positive attitude.
200
What is nonverbal communication?
What is behavior using facial expressions, body language, and touch.
200
Name (4) positive qualities of a healthcare worker.
What is honesty, respect, dependability, willingness to learn, patience, acceptance of criticism, enthusiasm, self-motivation, responsibility, team player, discretion, tact, competence, empathy.
200
Explain informed consent.
What is permission granted voluntarily by a person who is of sound mind after the procedure and all risks involved have been explained in terms the person can understand.
200
What is pc stand for?
What is after meals.
200
Define Teamwork.
What is working together for the greater good of the patient or the situation.
300
What are the 3 essential parts of the communication process?
What is the sender, message, receiver.
300
What are the (5) main factors which contribute to good health?
What is Diet, Rest, Exercise, Good Posture, Avoid use of tobacco, alcohol, and drugs.
300
Name 2 professional standards.
What is perform only those procedures for which you have been trained and are legally permitted to do, use approved, correct methods while performing any procedure, obtain proper authorization before performing any procedure, etc. (more answers p. 127-128 in text)
300
Define Confidential.
What is not to be shared or told.
300
What is Time Management?
What is practical skills which allow a person to use time in the best way possible.
400
Name 3 barriers to communication.
What is physical disabilities, psychological, cultural diversity.
400
List what is needed for professional appearance.
What is uniform, clothing, name badge, shoes, personal hygiene, nails, hair.
400
Explain advanced directives.
What is legal documents that allow individuals to state what medical treatment they want or do not want in the event that they become incapacitated and are unable to express their wishes regarding medical care.
400
Define communicable disease.
What is disease that is transmitted from one individual to another.
400
Define what is a goal.
What is a desired result or purpose toward which one is working.
500
What are the the four senses used in making observations?
What is sight, smell, touch, hearing.
500
Define Empathy.
What is able to identify with and understand another person's feelings, situation, and motives.
500
List (4) terms related to abuse.
What is physical, verbal, psychological, sexual abuse.
500
What is cyanosis?
What is Bluish color of the skin, nail beds, and/or lips due to an insufficient amount of oxygen in the blood.
500
What does POA stand for?
What is Power of Attorney
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