Definitions
Not sharing any protected health information with anyone outside the treating team.
What is "confidentiality"?
This is what an interpreter does not add, omit or change when interpreting accurately.
What is meaning?
This is what remote interpreters do if they cannot hear what a speaker is saying.
What is ask the provider to move the phone or iPad closer to the speaker?
This is what interpreters do if a patient's family member answers a question during an appointment.
What is interpret the family member's answer?
Interpreters are following this principle when they interpret exactly what the speaker said.
What is accuracy?
This is a best practice when starting an appointment with a patient for whom you've never interpreted before.
What is do a pre-session?
Any information that could identify the patient, such as name, gender, SS#, address, phone number or diagnosis.
What is Protected Health Information (PHI)?
This is what interpreters do if they don't understand what a speaker said.
What is ask for clarification?
A room with a closed door, closed windows and a HIPAA-compliant internet and/or phone system.
What is the location from which a remote interpreter works?
This is what interpreters CANNOT do if family members who were not present in the appointment ask the interpreter what the doctor said.
What is tell the family members what was said in an appointment?
Interpreters are following this principle when they arrive at a 9:00 appointment at 8:45.
What is professional demeanor?
This is a best practice if an interpreter senses from body language that a patient has not understood what a doctor has said.
What is inform the doctor that the interpreter is concerned that the patient has not understood.
All the people who are providing care for a particular patient within a particular institution.
What is the "treating team?"
This is what an interpreter does if there is no equivalent term in the target language for something said in the source language.
What is create a word picture (paraphrase) or ask the speaker to explain in a different way?
A technique that remote interpreters use if speakers go on for longer than the interpreter can remember.
What is note-taking?
What is redirect the family back to the patient and doctor.
Interpreters are following this principle when they shred the notes they took during an appointment.
What is confidentiality?
This is a best practice if a patient is disrespectful when talking to a doctor.
What is interpreting the disrespect just as it was said?
The process by which candidates show that they have the knowledge and skills required to be competent interpreters.
What is "certification?"
This is what interpreters do when speakers repeat themselves over and over.
What is interpret all the repetitions?
A technique that remote interpreters cannot use in dialogue interpreting.
What is simultaneous interpreting?
This is what to do if a family starts to have a conversation in their non-English language in front of the doctor.
What is interpret the family's conversation to the doctor?
Interpreters are following this principle when they interpret what a patient says even though they are pretty sure that it is a lie.
What is accuracy?
This is a best practice when a difference in cultural norms seem to be causing a breakdown in the communication.
What is intervene transparently to identify the possible cultural barrier, and then let the doctor decide how to proceed.
A situation in which an interpreter's duty to the Code of Conduct might conflict with the interpreter's own best interest.
What is a "conflict of interest?"
This is the reason why an interpreter will mimic some of a speaker's gestures.
What is, because they add meaning to the message.
This is one advantage that remote interpreting has for health systems over in-person interpreting.
What is: access to more languages; protection from contagion; increased trust in confidentiality within small communities; ease of getting interpreters off-hours.
This is what interpreters do if they discover upon arriving at an appointment that the patient is the sister of their best friend.
What is inform the patient and provider and offer to withdraw.
Interpreters are following this principle when they inform the genetic counselor that they are unfamiliar with the genetic concepts being discussed.
What is reporting obstacles to practice?
This is a best practice if the interpreter thinks that the doctor may have mis-spoken.
What is intervene to doublecheck what the doctor said?