Things Needed to Operate
Leadership
Teams
Who is it?
This and That
100
This state issued approval is "needed" for new construction and new services
What is Certificate of Need
100
The formal evaluation by subordinates, superiors, and peers-makes a circle
What is 360 degree review?
100
It's your ability to control work situations consistent with the mission--it gives you "POWER"
What is empowerment?
100
This person has full accountability of the HCO
What is Chief Executive Officer (CEO)?
100
This program identifies positive behavior in the HCO--you are not fishing
What is "caught in the act" program?
200
Government issues this to hospital to perform specified activities--Credentialed providers also have this to practice medicine
What is a license?
200
You have mastered competencies for a new position-you are ready for this step-up in your job
What is a promotion?
200
It is the strategic focus....patients, into the ....
What is all patients, into the future?
200
This "Storage" keeps all relevant facts about the HCO and its components, including historical information
What is "library of work processes, protocols, and measures"?
300
It is the name of a consortium of HCOs and professional provider organizations used to evaluate hospital safety and quality
What is The Joint Commission
300
COMPETENCIES in finance, business, clinical knowledge are examples of what kind of competency-based skills
What is knowledge-based competencies
300
In transformational culture these are used to VALIDATE processes
What are performance measures?
300
Customer satisfaction is measured by market share, whereas provider participation is measured by this "length"
What is retention?
300
Encouraging a blame-free environment that facilitates process improvement teams is called this kind of culture
What is transformational culture?
400
Units WITHIN an organization that relies of other units as well for service
What is a customer?
400
This plan is designed to fill/replace positions BEFORE leaders vacate their jobs
What is leadership succession plan?
400
These are two of the major groups of people working in hospitals.
What are physicians and nurses?
400
This provider covers a broad range of "hospitalized patients".
What are hospitalists?
400
Seeking "solutions for all"--this allows stakeholders to promote transformational culture
What is negotiation?
500
These "people" make up individuals or groups that have a DIRECT interest of organization's success
What are stakeholders?
500
This may be one of the biggest in barriers to advancement in the leadership career path--taking a valium may not be enough!
What is stress?
500
This type of training is given "on the spot" when needed.
What is "Just in Time?"
500
Overall organizational excellence is measured by "these people"
What are stakeholders?
500
It is THEIR responsibility to ensure annual planning is adhered
What is senior leadership?
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