Chapter 1
Three categories of quality issues
What is underuse, overuse, and misuse
Also known as common cause variation
What is random variation
Infections, falls, pressure injury are examples of this type of harm
What is related to patient care
The number of measures to consider when designing a scorecard or dashboard
What is 3
The total amount of Zoom meetings this semester
What is 5
The four levels of the healthcare system are
What is Patient, Microsystem, Organization, Environment
Assignable variation is also called
What is special cause variation
HRO
What is high reliability organizing
Quality assurance, quality control, and ____ _____
What is quality improvement
This clinic leaped to the top of patient satisfaction
What is the Cleveland Clinic
The 6 dimensions of quality
What is STEEEP (safe, timely, effective, efficient, equitable, and patient centered)
Physicians' economic incentives and inadequate patient involvement are sources of
What is unwarranted variation
High reliability and brittle
What is Automated systems
Used to record and report on periods of past performance
What is a scorecard
This is the total number of IHI courses that will be completed
What is 13
Improving the experience of care, improving the health of populations, and reducing the per capita cost
What is triple aim
This strategy creates warranted variation
What is the BSWQA (Baylor Scott & White Quality Alliance)
System reliability is typically expressed as
What is a probability
According to the IHI these are the 5 high-impact leadership behaviors
What is patient-centeredness, front line engagement, relentless focus, transparency, and boundarilessness
This is the amount of credit hours for this course
What is 3
Quality improvement tools can be organized into this many categories
What is 7
The difference between any given result and the optimal result
What is performance variation
What is system level, hospital or business unit, clinical or functional level, unit level
This policy states that work will not be accepted except for extenuating circumstances
What is the late work policy