INTRODUCTION TO HEALTHCARE MANAGEMENT + ORGANIZATIONAL BEHAVIOR
MANAGEMENT AND MOTIVATION
STRATEGIC PLANNING + STRATEGIC MANAGEMENT OF HUMAN RESOURCES
MANAGING HEALTHCARE PROFESSIONALS
QUALITY IMPROVEMENT + TEAMWORK
100
lYING ON YOUR BACK
WHAT IS SUPINE
100
IT IS ASSUMED THAT INDIVIDUALS CANNOT MOVE TO THE NEXT HIGHER LEVEL UNTIL ALL THE NEEDS AT THE CURRENT (LOWER) LEVEL ARE SATISFIED
What is Maslow's Hierarchy of Needs?
100
Identify areas of performance needing improvement, adjust compensation based on performance, decide promotions of staff
What are the uses of Performance Appraisals?
100
ADVANCED PRACTICE NURSES AND PHYSICIAN ASSISTANTS
Who are the Mid-level practitioners?
100
Performance metrics are used to monitor and inspect the results
What is the role of Check in the PDCA cycle?
200
EXTERNAL AND INTERNAL DOMAINS
What are the key management domains?
200
HYGIENE FACTORS AND MOTIVATORS
What are the components of Herzberg's Motivation-Hygiene Theory?
200
GROUPS OF PEOPLE (Board of trustees, medical staff, community leaders etc) THAT SHOULD BE INCLUDED IN A STRATEGIC PLAN
Who are the Stakeholders?
200
BURDEN OF WORKLOAD ON REMAINING PRIMARY CARE PHYSICIANS (PCPS), DECREASED MORALE, DECREASED PRODUCTIVITY, LOSS OF CONTINUITY OF CARE AND LOSS OF CLIENTS AND REVENUE STREAM
What are the indirect costs of PCP turnover?
200
EMPLOYS A STRUCTURED PROCESS CALLED DMAIC, WHICH STANDS FOR DEFINE, MEASURE, ANALYZE, IMPROVE AND CONTROL
What is SIX SIGMA?
300
THE ABILITY OF A MANAGER TO CRITICALLY ANALYZE AND SOLVE COMPLEX PROBLEMS
What is conceptual skill?
300
GOAL SETTING THEORY, EQUITY THEORY, VROOM'S EXPECTANCY THEORY
What are the process perspectives of Motivation?
300
Strengths and Weaknesses
What are the components of Internal Environment in a SWOT analysis?
300
PHYSICIANS, REGISTERED NURSES, LICENSED PRACTICAL NURSES, HOME HEALTH AIDES, MID LEVEL PRACTITIONERS, ALLIED HEALTH PROFESSIONALS
Who are the direct healthcare workers?
300
IMPROVED POPULATION HEALTH, DECREASED PER CAPITA COSTS, IMPROVED CARE EXPERIENCE
What are the components of Berwick's Triple Aim Model?
400
INITIATING ACTION THROUGH LEADERSHIP, MOTIVATION OF AND COMMUNICATION WITH EMPLOYEES
What does directing mean (a function of management)?
400
ASSUMES THAT WORKERS HAVE LITTLE AMBITION, DISLIKE WORK, AVOID RESPONSIBILITY, AND REQUIRE CLOSE SUPERVISION
What is McGregor's Theory X?
400
Clarifying job function, interviewing of candidates, ranking of candidates, selecting candidates, negotiating with and hiring candidates
What are the responsibilities of Line Managers in "Recruitment"?
400
CAUSES PATIENT MORTALITY, NURSE JOB DISSATISFACTION, NURSE JOB BURNOUT AND MILLIONS OF DOLLARS IN TURNOVER COST
What does overwork of nurses and high patient-to-nurse ratio lead to?
400
CLEARLY EXPRESS CONCERNS IN A WAY THAT DOES NOT SUGGEST THAT THE OTHER PERSON OR HIS/ HER IDEAS ARE WRONG
What is DIFFERING?
500
SELF, UNIT/TEAM, ORGANIZATION
What are the areas of management focus?
500
POSITIVE, NEGATIVE REINFORCEMENT, PUNISHMENT AND EXTINCTION
What are the components of Reinforcement Theory?
500
Employee relations and engagement, training and development, compensation and benefits, performance appraisals
What are "employee retention" functions?
500
UNDERGRADUATE DEGREE, MEDICAL SCHOOL AND RESIDENCY
What are the steps of becoming a physician in the US?
500
WORKING TOWARDS A SOLUTION THAT ALL MEMBERS ACCEPT AS LOGICAL AND FEASIBLE