CRM Tabs
The tab that will provide health plan provider information, such as the HPP phone number
What is The Program Information Tab
The greeting for our calls
What is "Thank you for calling healthy benefits plus member support, My name is... Who do I have the pleasure of speaking with today?"
Healthy benefits plus is a multi-benefit platform that consists of what 3 programs?
Schedule Benefits, Discounts & Rewards.
What is Utilities.
The type of transfer we should perform to walmart customer service
What is a Warm Transfer
This tab houses cardholder information and would be where we would go to update demographic information
What is the Cardholder Information tab.
A statement that demonstrates your willingness to assist.
what is An I statement, such as:
I will be happy to help you with...
I can certainly assist you with...
What is discounts.
The benefit that provides members with credits to purchase approved items such as baby diapers, wipes, formula, etc
Maternity.
The benefit type for FOOD and OTC credits
The tab that we would place a phone order in
What is the Orders Tab.
What is a benefit Recap
This benefit type allows members to complete certain activities to obtain rewards to use on different products or services
What is Rewards.
The card that provides members with convenient access to participating retailers with fintech.
What is the S3 Card.
The amount of time it will take to receive a physical catalog.(NON UHC)
What is 2-4 weeks.
The tab we would visit if a member wanted to make a payment.
What is the Utility Bill Pay Tab.
What step of our call flow is actively listening, acknowledging and empathizing with our customer
Benefits that provide credits to spend on products in categories such as allergy, sinus, pain relief, vitamins and more
What is Otc
A united healthcare card that combines members benefits and rewards programs into a simpler integrated experience with access to more than what members get with a traditional member id.
What is Ucard
The timeframe to receive an s3 card replacement(for the card only)
What is 1-3 weeks.
This tab is where we could view available balances, details about how to shop, launch the store locator, and launch bill pay
What is the Available Balance Tab
The information that is needed to complete call wrap up
Disposition, sub-category & comments.
A benefit that provides some members with additional benefits to use on dental, vision and hearing expenses
What is Flex Benefits
The card that creates an opportunity for members to utilize a wider variety of benefits and have a broader shopping experience because it combines s3 & visa technology?
What is the Dual Network Card.
The first step of troubleshooting an inactive-expired account is
what is : Searching for an active account.