Communication Style
Mary walked into the house and saw her roommate's belongings everywhere. Mary waits for her roommate to return home and says "I feel very overwhelmed when I come home and the house is destroyed. I really enjoy coming home and being able to relax on the couch and I am not able to do that when things aren't tidy"
What form of communication is this?
Assertive communication- Mary clearly used "I" statements to explain her feelings
What is a poor communication?
Failure to understand or convey something correctly
Which country gave the US the Statue of Liberty?
France
Change this into an "I" statement:
You always ignore me when I talk to you, all you do is stare at your phone
"I feel ignored when I don't have eye contact when I am talking. I need eye contact to feel heard."
What is healthy communication?
Healthy communication is the ability to communicate without offering hateful or undesirable responses. Learning how to communicate in a healthy way means learning how to understand the emotions and intentions behind a person's words. When practicing healthy communication, an individual will be able to clearly convey their message while also listening in a way that helps another person feel heard and understood.
Jerry asked his partner to empty the dishwasher. They responded "I am happy to help with the dishes, I do everything else around here anyway"
What form of communication is this?
Passive Aggressive- The partner did not come out and clearly state that they feel chore management is not being done equally, but rather shared their feelings with a rude remark.
If you have a problem with someone, it is your responsibility to bring it up with the other person.
True or False?
True: if you never tell the person there is a problem, then the problem is all yours
Where is the Great Barrier Reef located?
Australia
"You never listen to me and I get so angry when I feel unheard"
is this a good "I" statement?
No: an I statement should avoid using the word "you" and should not accuse.
In disagreements, it is often true that both sides of the argument need to give a little, in order to make things right
True or False?
True
Jill invited her friend to lunch but her friend said she had to babysit. Jill later saw her friend outside the movie theater. When Jill saw her friend later that week, she didn't mention anything and brushed it off as "maybe the parents changed their mind"
What form of communication is this?
Passive- Jill did not express her emotions to her friend. She runs the risk of building resentment against her friend over time.
Pat is talking to her sister Beth, about her date this weekend while Beth is doing her homework. Beth interrupts Pat "OMG, can we talk about this later?" Beth gets upset and yells "your so rude, I can't ever talk to you about anything!" and leaves the room.
What could Beth have done differently?
Example: Beth could let Pat know she cares about her date, but she is busy doing something else right now. Ask for 20 minutes to finish up and then they can talk.
Which planet is closest to Earth?
Mercury
"When I hear yelling, I shut down and makes it hard for me to express my emotions."
Is this a good "I" statement?
Yes- It is clear, no accusations or blaming and is self-reflective
Fill in the blank:
Being _______ and using "I" statements can help you keep a conversation or argument calm.
Assertive
Becky asked Ruth if she was ok. Ruth replied "I'm fine" but started crying.
What form of communication is this?
Passive- Ruth did not express her emotions directly which lead to emotional response.
True or False
Using text messages is a good way of confronting a person about a problem
False: reading text is not a full picture of what is being said. Inferences on words, body language, tone etc. are all important in decoding what is being said.
How many bones are in the human body?
206
"When you don't tell me you have plans for the weekend I feel left out"
Is this a good "I" statement?
No- the focus is on "you" and not on how "I" feel
Joseph is really angry that his sister did not invite him to the party next weekend. What should Joseph do about this situation?
He should communicate with his sister how he feels and get clarification.
Max is angry over his neighbor parking in his spot so he bangs on the door and demands they turn the music down or he will come back and do it himself.
What form of communication is this?
Aggressive- Max did not reason with his neighbors, he demanded what he wanted and then threatened them.
Brandon asked Mary if she was ok. Mary said "yes" but Brandon saw a frown on her face and tears pooling up in her eyes.
Is this a good example of miscommunication?
Yes, body language is just as important as verbal language
Name one of the 7 wonders of the world
The Colosseum
Great Wall of China
Taj Mahal
Christ the Redeemer
Machu Picchu
Chichen Itza
Petra
Mark is angry with his wife for not putting gas in the tank after her late night out with friends. Now he has to make a stop at the station on his way to work.
Create and "I" statement for Mark to help him share his feelings with his wife.
"I like to be to work 30 minutes early so I can put my lunch in the fridge, freshen up and get my cup of coffee before I clock in. When I have to get gas in the morning, it leaves me with very little time to do that."
What are barriers to healthy communication?
Stress, intense emotions, lack of focus, negative body language, culture, language, conflict, lack of trust, disabilities, lack of clarity, etc