Member Summary
The location where you can see the member's name, possible nickname, date of birth, marital status, ethnic origin and other items
What is Demographic Info
The hyperlink you must click every single call
What is Phone Consent Required?
This heading houses links to the questionnaire center, care alerts, Member Triage, Update Risk level to name just a few.
What is Clinical Info?
You can find information regarding a member's height and weight here.
What is General Medical?
When I contact the Pharmacist for medication information.
What is a consult?
Programs available to the member via their health plan
What is Eligible to Register for
The heading where you can see the name of other people with permission to speak on behalf of the member.
What is Non-Member Permissions
This heading houses links to User Assignment, Cross Program Management and notes
What is the Member tab?
You can answer the Morisky questions by using this section.
What is Medications?
I provided the member with a website address
What is a referral?
The section to note an incorrect date of birth or gender
What is amended data
The heading for the member's language
What is Spoken Language
This link allows you to see ALL of the links
What is Sitemap?
FOR BPS follow up calls, you will need to go here.
What is RX therapies?
The member had a positive PHQ9, I offer this
What is a BH referral?
A link that allows you to view member policy information
What is Member Policies link
The heading for member's preferred time to be called.
This heading has a link to the FEP folder
What is external links?
This needs to be completed during initial call and upon graduation
What is Confidence assessment?
The member has questions about gym membership and I give the FEPblue.org website. I want to....
What is Create a referral
Addresses, phone numbers and email addresses can be edited, added, or deleted here
What is Contact Information
The heading that allows you to edit member's health conditions.
This link allows you to connect with Healthwise
What is Teaching?
I need to put in recent blood glucose readings.
What is Testing and Evaluation
Anytime I ask a team health professional for assistance with member barriers it's called...
What is a CONSULT?