Story 1
What is the name of the first story in chapter 7? (About the healthcare company)
PE Ratios.
What is the name of the 2nd story in chapter 7? (W/ horrible track record of investment planning)
The Merchant of Fear.
What is the name of the 3rd story in chapter 7? (pages)
Reducing Twenty-Five Pages to Two.
What is the name of the 4th story in chapter 7? (This is creative)
The Street.
Whats the animal on the cover of the book "Heart of Change"?
Penguin
What is the overall lesson of the first story?
Keeping Urgency Up.
What is the overall lesson of the second story?
Tackling More and More Difficult Changes.
What is the overall lesson of the third story?
Not Killing Ourselves.
What is the overall lesson of the fourth story?
Be creative
What is Jimmy Deans Salary?
$507,000
Why was everyone so motivated to change at the beginning?
The threat of being closed down.
Describe someone who is a "Merchant of Fear"?
Someone who would increase their own budget drawing off people's fears and saying what's if this happens or that.
What kind of report was changed from 25 pages to 2 pages?
Monthly Report.
What was redesigned to help develop a sense of community within the company?
Offices in the warehouse.
What year was UNH founded?
1866
What point of view did the firm look at itself to gain a new perspective to keep improving?
The Investor's point of view.
What was the video the action lab team made about?
The 3 characters. Fear Merchant, Glory Hunter, and People Protector.
What is reported in the 2-page monthly report?
Financial Metrics, sales, growth rate, and department major milestones.
What was the hallway connecting all the common rooms in the building nicknamed?
What number am I thinking of? (10-15)
12