This is often the single biggest barrier to change, and also the first name of the Commissioner of Hazzard County in the "Dukes of Hazzard"
What is the Boss?
100
The nature of short-term wins validates the change effort, gives the team an emotional lift, defeats cynicism and gives this to the team (which, when teamed with hope and charity makes a pretty strong trio for all of us).
What is "faith"?
100
The biggest challenge after having success with change is that urgency begins to sag and people become complacent, resulting in success becoming like this bird of the Ancient Mariner
What is "Albatross"?
100
Because change is fragile, continuity of behavior and success can help develop new cultures, changing deeply embedded norms that will make change stick as strong as this looney adhesive
What is "Krazy Glue"?
200
Evaluations and rewards must be this with the direction of change and motivators of employees, lest the change effort wander off path, like a car that fails to have this done to its front end on a regular basis.
What is "Alignment"?
200
In the book, one company provided focus by deciding that they would not focus on 50 initiatives, but rather they created a "Big This", with this representing the number of NCAA basketball teams that will go to Atlanta in March to play for the national title.
What is "four"?
200
In order to maintain momentum and continue change, the team needs to be creative and allowed to take risks, use visuals to change feelings, and tackle more and more difficult challenges with the force of this crazy dancing linebacker of the Baltimore Ravens?
Who is "Ray Lewis"?
200
Change cannot be dependent on one individual, it must be part of the organization's culture; and putting those with this shared vision in power positions is key to sustaining the new culture, else change can be diluted as easily as this flavored children's drink, oh yeah!
What is "Kool Aid"?
300
This barrier is often examined by psychatrists when evaluating patients, or used by Uri Geller to bend spoons or tell us what we are thinking?
What is "the Mind"?
300
When a short term win speaks to issues/concerns and values of this constituent group of a company, the change process is helped exponentially.
What is "the Employee"?
300
Key to keeping the sense of urgency is avoiding exhaustion by cutting unnecessary tasks and delegating up, down, and this direction, also the title of a 2004 Paul Giamatti film
What is "Sideways"?
300
In a change effort, this is the part of the organizaiton that is changed last, not first as many would think, just ask the anthropologists
What is "Culture"?
400
This is a key to overcoming the information barrier and is obtained either by videotaping the work being done, reading evaluations from employees or, in the case of rock bands, the noise received when their mics are too close to their amplifiers.
What is "Feedback"?
400
In looking at what wins to pursue first, companies should look for those that will give them a win in a short period of time with a minimal commitment of resources; on an apple or orange farm, these wins would be known as this.
What is "low hanging fruit?"
400
One trap that those driving change encounter is declaring this too soon and becoming complacent, which is the thrill that is referred to in the introductory line for ABC's Wide World of Sports.
What is "Victory"?
400
When people who exemplify a new culture leave, that culture can leave with them. This exodus of staff is known as this, which in either apple or cherry can be quite tasty?
What is "Turnover"?
500
Instead of tackling fifty items at a time, a better way to effect change is to take it gradually, or in the words of Kris Kringle in "Santa Claus is Coming to Town", to walk in this way.
What is "put one foot in front of the other"?
500
If you cannot produce a short term win, the worst thing to do is to not be this, something Abe Lincoln would never have dreamed of while he was alive.
What is "honest?"
500
The author notes that in successful situations, people build on this (also known as mass x velocity) to make a vision a reality by keeping urgency up and a sense of false pride down.
What is "Momentum"?
500
This process can be used to position those who reflect the new culture and norms more influential, strenthening the norms. A colonel becoming a major, or a manager becoming a director are a result of this process.