Product
What are 3 products included in the Pro Plan?
(Bonus! Name them all)
A client management database
Quotes
Contracts
Invoices & digital payments
Scheduling
Marketing
And more
What is the very first question we ask on every open call after confirming who we are talking to?
Do you offer financing options for your projects, or…?
What are our minimum and maximum loan amounts?
$1K-$250K
What are Hearth's working hours?
Hours of operation are Monday through Friday 8 AM CST to 5 PM CST
Define a dealer fee
An administration fee to buy a vehicle; in simple terms, profit to the dealer, Use this formula to calculate the cost: Invoice price − dealer holdback − factory-to-dealer incentive = dealer cost.
What is the minimum FICO that we work with?
550
If they do offer financing options currently, what is the very next question we ask?
Do you pay dealer fees to offer financing?
What is a pre-payment penalty?
A prepayment penalty is a fee that some lenders charge when a borrower pays off all or part of their loan before the end of the loan term. The penalty is intended to encourage borrowers to pay off their loan over the full term so the lender can earn interest.
What are our minimum daily KPIs?
120 dials, 180 min of talk time
What is an Unsecured Personal Loan?
Unsecured personal loans are loans that you can take out based on your creditworthiness and a promise to repay the loan. You don't need to offer any collateral, and you might benefit from a low interest rate and predictable repayment terms.
How much is the 0% add on?
$399/year
If they do not offering financing what is our very next question?
Got it, I was curious if you ever run into customers who can’t afford your estimates?
What are the 2 states with different minimums and what are the minimum loan amounts in those states?
OH - 5K / GA- 3K
How many new leads should we be requesting and calling each day?
at least 40
What is In House Financing?
the lending process when a loan is issued by a seller with no involvement of banks, credit unions, or any other credit institutions. In other words, it's a point-of-sale (POS) credit extended to a customer on the spot with no necessity to visit a bank
How much is the Premium Home Owner Support add on?
$299/year
The 2 most common routes for offering financing are:
traditional financing (buy down fin)
profit protection financing
What 3 states do we NOT work in?
North Dakota, Maryland, Vermont
What are the 5 things we must do in Salesforce for each lead touch point?
Disposition, update call back date, next steps, NOTES, spray the field (email and text)
Define Annual percentage rate (APR)
A common way to measure the cost of financing, such as for credit cards, mortgages, or business loans. APR includes interest rates and any fees associated with the loan.
How many packages do we offer and what are the list prices for all them?
3 - Essentials: $1499
Pro: $1799
Elite $4999(contact us)
What is the rebuttal for "Is this a sales call?"
So, this is (name) with Hearth and I was calling to ask if guys are running into any customers who can't afford your services and might need financing -- are you offering any type of monthly payments or zero percent options?
What are our minimum and maximum terms for unsecured personal loans?
2-12 years
What are our 4 Core Values?
Mutual Benefit, Slope, Truth and Competitive Greatness
Define Principle as it pertains to financing
The initial amount of money borrowed in a loan. As the loan is paid down over time, the principal can also refer to the amount that's still owed.