We replace these types of access codes regardless of where the student purchased them from.
What are expired access codes?
100
This is an example of an XL course ID.
What is XLAB-C2JK-2MNO-0IS1 (four by four)?
100
This is the live-in-the-application project grading tool that enables you to assign two projects per chapter that students complete live in Word, Excel, Access, or PowerPoint.
What is Grader?
100
This site is where instructors can download PowerPoints, answer keys, TestGen testbanks, and other instructor-only materials for their textbook.
What is the IRC?
200
This is the platform that powers MyNursingLab.
What is Pegasus?
200
This is what we do when a student calls in and says their access code is blank.
What is refer them back to their place of purchase?
If a student cheats off of another student it might result in this in MyITLab.
What is a Potential Integrity Violation?
200
This is who meets with the instructor and sells them Pearson textbooks and MyLabs.
What is the Pearson Sales Rep?
300
This is the platform that MyEconLab resides on.
What is XL?
300
This is what we do if a student says they lost their access code.
What is be empathetic and ask if they have proof of purchase and seek a replacement through place of purchase?
300
This is the plug-in that most XL homework questions play through.
What is the Flash player?
300
This is the first step for troubleshooting MyITLab students using Windows
What is to confirm the One Step Installer has been installed? Will also accept "and the MyITLab launcher is being used to access MyITLab"
300
This is how much Pearson charges an instructor if they want to use one of our MyLabs.
What is Nothing? Instructors can have access to any MyLab, we don't charge them.
400
This is the platform that MyOMLab resides on.
What is XL?
400
This is the first question we ask a student who says they failed or is retaking a dropped course.
What is "is the old course and new course based on the same book and edition"?
400
This is the plug-in that most XL videos play through.
What is QuickTime?
400
By default, the training assignments are set to this number of attempts.
What is 5?
400
This is where you refer an instructor if they say "I need to order this and I can't get ahold of my sales rep!"
What is Faculty and Field Services?
500
These are the four major HED platforms.
What is XL, Pegasus, myitlab, and Mastering?
500
This is what we do for a student whose account is expired and they need access for two more weeks.
What is extend the subscription of the product in the CS Tool for the additional time needed?
500
This is how many courses an XL student can enroll into in one account.
What is 1?
500
These are the versions of IE that are supported by MyITLab.
What are 7,8, and 9?
500
This person helps sales reps when they need access codes or when they need someone to come on campus and help them secure an adoption by demoing a MyLab.