Bargaining Unit
Who has access to our union benefits - stewards, hours/seniority, raises/wages etc.?
Everyone! Not just those who signed up/pay union dues
How many pumps of syrup for a medium vanilla latte? How many for a small hot chocolate?
3 Vanilla, 1 Mocha
Is asking/learning guests names a HB fundamental?
YES!
What are the 5 base stations?
DTO, DTW, Bar, Cafe, Food
Which 2 food items should be packaged in a clamshell?
Cinnamon rolls and Lemon poppyseed muffins
Who do you call if you cannot reach a manager and are having an EMERGENCY on shift? Where do you find their info?
Emergency on call - redeapp/resources/bargaining unit/on call rotation
What is the proper build for iced lattes?
cup, syrup, ice, shot(s), milk, TUMBLE
Which fundamental is described as “Things sometimes go wrong. Use common sense and make decisions that will result in a satisfied customer”?
Make it right
How should you greet a guest at the speaker box? What if we can’t serve them right away?
(some variation of)
Hey! Welcome to Heine Brothers, what can we get started for ya?
Hey, welcome to Heine! We'll be with you in just a moment!
Name a way to “make it right”
Remake the drink, offer a make it right card, grab your GM, ASM, or SL to process a refund
If a conversation with your GM could in any way lead to disciplinary actions, termination, or affect personal working conditions what should you do?
respectfully inform the GM that you would like to reschedule the chat until a union representative can be present for the meeting. Reach out to Jonathan Musselwhite or Murray Huber - redeapp/resources/bargaining unit/steward contact sheet
Which bean and how many pounds should be weighed out for cold brew?
Dog Days - 6lbs
What is the fundamental of the week? Hint: It was in Brandi's newsletter for this upcoming week
Assume the Best in People
What is the verbal process of checking someone out on DTW?
Greet the guest with their name, verify their order, inform of the total, check them out and wish them a good day
What should you do with the invoice when receiving a delivery?
CHECK IT as you're putting items away then put in the invoice folder
What is the protocol for calling out?
Release your shift, CALL the GM, message the group chat and any other baristas you may know, and request PTO on paycor and add sick time as a note in the request
Name 2 of the 4 new drinks we are rolling out
Bourbon sugar mocha, tumbled oat milk espresso, fruit punch breeze, sour strawberry breeze
How many Core Values does HB have?
4: Put customers first, exceed expectations, create a great place to work, and connect communities
What is the longest a guest should have to wait at cafe before having their order taken?
60 Seconds
If a guest is asking for us to make a donation for their event, where should you direct them?
To the donations link on our HB home page
Name at least 2 holidays are recognized by HB and paid with time and ¼? Which 2 holidays are volunteer ONLY and paid at double time?
New years day, MLK day, memorial day, Juneteenth, Independence day, Labor day, Christmas eve // Thanksgiving and Christmas Day
How do you make cold foam that is flavored with a sauce?
4oz skim, 1 pump sauce, 2 pump vanilla, blend on 3
What is your favorite HB fundamental?
There's literally so many, i'm not typing all of those in
If someone is picking up an OA through DT, how do you let window know?
By using the OA pickup button on POS with their name
What are the 3 categories of the facilities checklist?
Bathroom, Cafe, Exterior/Outside