General
Knowledge
Knowledge
What PCC do we use for Web Sales flight booking?
R4VL
The department where we need to queue or process PNR for post booking
Elite Force
How do we check validating carrier in the ticket with multiple airlines?
W/*(first three digits of the ticket)
Is Flight Centre Fees refundable?
No
Total hold time that you can put the customer through out the call
10 mins
If the booking was made from our Local Store and departs within 48 hours. where do we transfer the pax?
Emergency assist
Name the 5 PCC that Helio team work on.
DZ4I,CS8I, R5TK, BC5I and R4VL
For international flight, we need to inform the passenger/s that passport should be valid up to how many months?
6 months
Name the 2 tools we use for documentation
Customer one and Helio
2 sites that we can check for any travel restriction update.
Sherpa and Smart traveller
What will be the command to jump to different area in Sabre
¤(Area)
What is the first 3 digit of a QF ticket number?
081
Name 4 fare for JQ bundles
Starter , Starter Plus, Flex and flex plus
Customer wants to change the name of one of the guest in the booking. Who do we need to ask for assistance?
Helio Support
How do we price a new booking reservation for a VA to avoid lite Fare?
WP
Until when can we amend a hotel booking without supplier fees?
Outside penalty window
It is an involuntary change within 72 hours prior to departure.
disruption
What do we call the bookings made online that compose of 2 or more components?
FC Holiday
Command to open the queue in sabre
QC/-
Do we have to charge the customer a FC fee if they have FC credit?
NO