Hello
The first of this type must be completed in person
What is the "Initial visit"
Care coordinators tell their name, role, and how their role works.
Warm welcome, education on service
Youth, family and CC discuss available services to meet needs in the area.
What is "brainstorming"
Gives a sense of change, focuses on desired outcomes, assigns a task to each team member.
What is the "CFT"
Examples would include: Agreeing on team mission and long term goals for the family and continued strength exploration
What are "help stage activities"
Coordinator asks the youth to share their best school subject/ something they feel confident in doing/sharing.
What is a "strength"
Coordinator asks youth/caregiver what they would like their future to be like.
What is the "family vision"
Coordinator will explore and provide 3 therapy providers offering SUD treatment in 30 days or less to the youth and family.
What is a "care plan action step"
Coordinator contacts school staff and requests a meeting to review/update IEP with caregiver/Guardian on behalf of youth.
What is "advocacy"
Coordinator contacts case manager, therapist, psychiatrist, or respite provider and inquires about goals/progress and actions.
What is "Collaboration/Team building"
Care coordinator asks youth about siblings, school, how life is right now for them, their favorite food, and what their interests are.
What is "information gathering"
Coordinator asks member to tell CC about their family
What is "storytelling"
Coordinator asks, "can you think of a time when you felt the healthiest? What was going on for you and what is different now?"
What is "exploring unmet needs/barriers in order to link to services/resources"
An example might sound like this: "Tell me about a time this week or situation when you didn’t get angry, (feel depressed, anxious, like hurting yourself etc). What was different?"
What are "exceptions questions"
Coordinator paraphrases statements back to member
What is "active listening/developing a sense of understanding"
This provides trigger identification, de-escalation, proactive strategies, and strategies to reduce intensity/frequency and severity, immediate support.
What is the "safety plan"
Coordinator asks, "who do you call when times are tough or you need help?"
What is "exploring natural supports and unmet needs"
When there is a critical incident, a hospitalization, a new safety risk or during annual reviews
What are "reasons for updating the crisis/safety plan"
Providers are asked to describe what their goals are in the services they are providing along with needs/barriers and strengths
What is "building a team mission"
Being consistent, coordinated, prescheduled face to face, thorough, and planful.
What are "things that move people to action"
Natural supports, family voice and choice, team based, community based culturally competent, collaboration, individualized and strength based.
What are the "10 wraparound principals"
Provides education, support, advocacy, linkage, monitoring, collaboration among agencies/youth, family, provides access to resources and promotes empowerment to utilize community services and resources independently.
What is the "role of the care coordinator"
Examples include: Assigning tasks and creating timelines
What are strategies to make progress?
Individual, IOP, partial hospitalization, in patient, residential treatment.
What are "levels of care"
An example of this would be "tell me about a time this week where you felt angry, but you were able to keep yourself safe"
What is a "coping question"