PO
What does ASN represent?
Vendor tracking number
What must be requested for misroutes?
Pictures of labels
What is required on all damage tickets?
Pictures
If last scan shows ICONVEY, what might the issue be?
Pick No Sort
Who handles ML and UL Wrong Product/Wrong QTY issues?
Myriah
What document shows who signed for delivery?
POD (Proof of Delivery)
This list is provided to help locate items across multiple possible destinations.
What is the route branch list?
What must you ask about packaging?
Condition and how it arrived
If an item fails to divert properly after being picked
What is pick no sort
Who handles B3 issues like AR, AT, OS?
Randy
If PO has not scanned into HUB, what must you request FIRST?
BOL (Bill of Lading)
A package sorted correctly but sent to the wrong location
What is a misroute?
If damage occurs during transport who is responsible for damage
Shipper/Sorter
What screen is used to kill a LPN after it has been picked with no movement after?
what is Oper 1 (21-5)
Who handles PTL (tote/orbis) issues?
Sarah
What screen is checked for missing/non-conforming product?
NON-CON screen (Oper 18-12-1
A package that stops at IWALL with no movement may indicate this.
What is a misroute?
Max discount allowed?
30%
What action is performed on the LPN
Unpick (U)
Who handles missing product for branch transfers?
Terri
If PO is missing and confirmed lost, what do you tell branch?
Reorder + expense as lost PO
What does branch do with correct part?
Cycle in + branch transfer + expense missing
Part arrives to the branch with no damage scans, but the item arrives broken. Who is the responsible party?
what is last touch
What is the final branch communication?
LPN killed, reorder if needed
A Wrong Product ticket comes in for UL inventory and involves tote/orbis — who owns it AND what’s your next step?
Sarah