PO
What does ASN represent?
Vendor tracking number
What must be requested for misroutes?
Pictures of labels
What is required on all damage tickets?
Pictures
If last scan shows ICONVEY, what might the issue be?
Pick No Sort
You receive an INCD that clearly belongs to another HUB but no one has started work. What should you do?
A. Leave it unassigned
B. Immediately reassign without notes
C. Start investigation and then route correctly
D. Close the ticket
Start investigation and then route correctly
What document shows who signed for delivery?
POD (Proof of Delivery)
A sorter scanned the LPN to the wrong branch what is the root cause used when closing the INCD
wrong move
What must you ask about packaging?
Condition and how it arrived
The picker did their job, but the item never received a PS scan how would you close the INCD?
What is tracking
A missing product tied to a PO should be assigned to:
A. Terri
B. Myriah
C. Randy or Whitney
D. Sarah
C. Randy or Whitney
If PO has not scanned into HUB, what must you request FIRST?
BOL (Bill of Lading)
What scans indicate misroute?
PS2_1 or PS2_2
If damage is confirmed, this is required to ask
what is ask to sell at a discount
What screen is used to fix it?
Oper 1 (21-5)
AZ-related tickets should go to:
A. Corp Distribution
B. Randy
C. Industrial Services
D. Sarah
C. Industrial Services
What screen is checked for missing/non-conforming product?
NON-CON screen (Oper 18-12-1
What does branch do with correct part?
Cycle in + branch transfer + expense missing
Max discount allowed?
30%
What action is performed on the LPN
Unpick (U)
OR00000 tickets can be handled by:
A. Only managers
B. Anyone except Justina and Jaylin
C. Only Randy
D. Only Corp
B. Anyone except Justina and Jaylin
If PO is missing and confirmed lost, what do you tell branch?
Reorder + expense as lost PO
This list is provided to help locate items across multiple possible destinations.
What is the route branch list
LPN arrived to the branch no damage scans, but the item arrives broken who is the responsible party?
What is last touch ?
What is the final branch communication?
LPN killed, reorder if needed
A wrong product issue in AR, AT, or OS (B3) belongs to:
A. Randy
B. Myriah
C. Terri
D. Whitney
B. Myriah