Accounts
Printers
Troubleshooting
Software
!!Fern-andom!!
100
What two accounts/services have we recently stopped using for employees at UNLV?
Novell and Lotus Notes.
100
How can a printer be used by multiple customers on campus without using a USB cable?
a network printer.
100
MyUNLV will not let me log in because the page stops loading or looks weird! What do I do!?!
try clearing cache and cookies, then restart your browser.
100
How much does SPSS cost if I am a full-time employee with a UNLV barcoded computer and I intend to use it for academic purposes?
FREE!
100
How do I process clearance requests?
by using the clearance template!!!! But check ticket history to make sure it is not a duplicate.
200
How long is a student RebelMail account active for once the student stops taking classes at UNLV?
6 semesters, including Summer.
200
What 3 pieces of information are needed when calling the Operations Center to reserve an address for a printer?
MAC address, IP address, and ticket number.
200
I disconnected my X drive. How do I get it back?
map the network drive using address: \\ad.unlv.edu\Staff Make sure you check "Reconnect at login" and that the customer is logged in using their ACE account.
200
Where do I go if I am a student or employee to get Microsoft Office on my personal device? How many copies of office can I get?
5 installs of office available at office.com/getoffice365
200
Who is DeAnna Shutt and what is her position?
IT Help Desk Manager!
300
I urgently need access to my ACE account, but my start date is July 30. Can you give me temporary access?
no, until RIDA/HRMS shows that the employee is employed, we cannot grant access to ACE. Attempting to override the system will cause unexpected issues before and after the start date.
300
How can you check if a printer already has a reserved domain name if you are given the IP address? HINT: using command prompt.
nslookup
300
When I try to log in I get the following question, "There are currently no logon servers available to service the logon request." FIX IT!
If this is your first time logging into the computer, you must be connected to the internet with a hard wire. This goes for laptops AND desktops!
300
What is the address for our software folder that we use for installing software? Assume you are on a windows machine.
\\kms\Staff
300
If a faculty member does NOT appear as the instructor for a course in MyUNLV, what do they need to do?
Have the instructor contact the department AA.
400
Student cannot log into computers on campus, ISIM does not have SSO services, what should you check before submitting a ticket to Identity Management?
Make sure the student is enrolled in classes. Should be in "eligible students" group in AD.
400
Customer's printer is constantly jamming and prints text in random places. What should we do?
Create a detailed ticket and assign it to Desktop and Field Services.
400
Customer is using the Mail app on his Apple computer, all settings are configured correctly and network is not an issue. As far as we can see the computer is completely fine. Mail is still not downloading to the app. What could be causing this?
IMAP is not enabled in Gmail.
400
Where can the license code be found for a new install of SAS?
Trick question! It is licensed during the install as long as the computer is on our network (hard wire or secure wireless).
400
What is the authentication/identity server used for wireless secure? This is used on Windows 8 manually configured connections to wireless network.
login.wireless.unlv.edu
500
Who can reset privileged ACE account passwords? Who can reset MyUNLV Student employee account passwords?
SEA Application Security
500
We have a software developer in OIT located in HWB. They are hard wired into the network, but cannot ping or reach a reserved printer. We can ping and get to the printer from our offices. What is the issue?
SEA, DBAs, and software developers are on a separate subnet. An exception needs to be created by OC in order for the employee to access and print to the printer.
500
The internet in my building is down! Send someone to fix it! (assume they are not wrong) What should we do?
Ask the customer for their IP and MAC address and at least two other sets of addresses with the same issue. Call OC (50749) to notify them of the outage and give them the IP and MAC address. Put that information in a ticket and assign it to OC.
500
I am a full time faculty memeber. I need to install Windows 8 on my Macbook. I will be using bootcamp for this install. The computer is UNLV bar coded and my department is willing to pay for the media, I will be traveling so I prefer if you give me the media on a disc so I can install it on my own. What should the IT Help Desk do?
Operating systems can only be installed by OIT technicians. We are NOT allowed to give anyone else windows OS media. We can create a ticket and assign it to desktop and field services so that they can install windows on the Macbook.
500
Who is the best PSI Client Services has ever seen?
FERNANDO! DUH!
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