iTAC Groups
Computer Support
Catfiles
ServiceNow
IT Code of Ethics
100
The first contact for IT services within iTAC.
What is the IT Help Desk
100
Before doing repairs, we give this to the customer
What is the Walk-in Repair Form
100
This can be used to access remote directories from off campus
What is K-state VPN?
100
We use these to fill out tickets quickly with the necessary information
What is templates?
100
This is how often employees must review the IT Code of Ethics
What is every year?
200
This group provides computer support to different SLA customers around campus.
What is Client Services
200
If a network adapter isn’t working properly, this is one of the first things we can do
What is reinstall drivers
200
This group is in charge of the K-State VPN
What is Security?
200
This is contains articles with instructions and information
What is the Knowledge Base?
200
If an instructor asks you to work on one of these, you will have to ask another consultant or a manager to take your place.
What are courses you are taking or have taken?
300
This group has computers with various creative software packages for use by students
What is the MDC
300
We should ask users to back up their data before we do this.
What is resetting the computer?
300
This permission must be enabled in KEAS for a user to have access to use VPN
What is cnsvpn?
300
We create these tickets when five or more people are affected by the same issue.
What are problems?
300
This is the location of the form you fill out when you may have breached IT Ethics
What is the gray box by the NOC?
400
This group assists with computing labs and classroom equipment.
What is Instructional Technology
400
This, along with Trend Micro, is required to connect to the KSU Housing wireless network.
What is SafeConnect?
400
This software can be installed with VPN access
What is SPSS
400
This is where users can go to fill out service requests and forms
What is Service catalog?
400
These are possible consequences of breaching the IT Code of Ethics
What is getting fired and expulsion from the university?
500
This group provides communication between different iTAC partners, as well as communication about service problems.
What is the network operations center (NOC)
500
This service ends on December 16th.
What is Personal Computer Repair Check-ins?
500
The path you must take to map to a remote server on a Mac, starting with Finder open.
What is Go > Connect To Server > Enter Network Path
500
This symbol will appear if you need to have the owner of a compromised eID come in.
What is the DNU
500
This is what FERPA stands for
What is ‘Family Educational Rights and Privacy Act’?
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