The support group that is responsible for the projector in Hale Library room 301.
What is Instructional Technologies
100
This organization is responsible for classrooms designated as tech classrooms on campus. Who are they and what is the best number you need to use to contact them.
What is Instructional Technologies, 532-5798
100
This group conducts regular checks of printers in infocommons and resupplies the paper in them
Who is Instructional Technologies
100
Current Director of the media development center
Who is Javelle Rhone
100
Group that supports colleges and departments under contract arrangements for Computer Repair
Who is Client Services
200
IT Support group for Department of Engineering.
What is Department of Engineering IT support
200
A user calls to have their password changed. You discover it is locked. So you have to have a manager unlock it. What designation in ServiceNow will prevent them from changing the password.
What is a user on the DNU (Do Not Unlock) Service Now incident.
200
Students, faculty and Staff can scan Art, Sketches, and even 3D objects using this resource and where is it located
What is the High Definition Scanner locate in the Media Development center
200
ITS Project management office manager
Who is Angela Chauncey
200
Group that oversees Pharos Management
Who is Instructional technologies
300
Where users to go to get IT support in the College of Education
What is the Catalyst
300
User calls and is unable to log into ISIS to register for classes. Name a common task and by whom that might allow them access.
What is Push in ISIS by a manager
300
Conduct training on basic HTML
Who are the Technology Trainers Cathy Rodriguez and Sarah Silva
300
Person responsible for granting ISIS roles
Who is Beth Alloway
300
Group responsible for all computer support to Hale Library Staff
Who is Library IT
400
The name of the computer and technical support group for the College of Veterinary Medicine?
What is CaTS (Computer and Technical Support)
400
User calls and needs to have forwarding for their email turned of or changed, but they are no longer a student at KSU and last attended in 2010. Who can probably fix this and in what department do they work?
What is Shea McGrew, LAN Technologies
400
Use the Scantron Converter
Where do you go to grade scantron assignments in CANVAS
400
Director of LAN Service technologies
Who is Robert Wirtz
400
Group responsible for security breaches
Who is Information Security and Compliance
500
Who you contact for issues with VPN
What is Security
500
User needs help getting a network dive issue fixed, a network drove mapped on there computer no longer works because of some major failure in access to a directory. What is the two step process of who should be contacted to correcting the issue?
What is Client Services and then LAN technologies
500
Is the point of contact if you receive a report of a deceased student.
Who is iTAC Director, Dr. Gould
500
Director of ETS
Who is Robert Vail
500
Group responsible for most Problem management and coordination when they occur in Service Now