User did not get there print job due to printer failure, where do they go to request a refund?
What is button called request refund on papercut under recent print jobs.
200
Something you can do that will make you sound more pleasant and genuine over the phone
What is smiling
300
Unique identifier of a user in KEAS
What is the DIR Key or WID
300
Item needed when user is having issue with a computer not charging or powering up.
What is power supply
300
Who should be contacted when a user calls concerning a printer out of paper?
What is Tech Classrooms
300
User sends a job to a printer and it takes a long time before it comes out
What is to large a file sent through paper cut.
300
Always says I expect impeccable customer services.
What is Dr. Gould
400
Incoming student does not have access to webmail and is not provisioned.
What is eID verification
400
User has a picture of a folder with a question mark on a MAC
What is failed hard drive on a MAC that is not repairable by the disk repair tool.
400
I need to make music in a quiet place on campus
What is the MDC sound booth
400
If you are confident that you still have available funds, click print again. This may take up to 5 clicks to work. If you still get this error, consult the IT Help Desk to have your balance verified.
What is Insufficient Funds Error
400
Customer calls and needs to be transfered to another department, what should you not do?
What is cold transfer?
500
User calls and says they attended KSU, but has no eID
What is student who attended before we used eID's and can be found in PDB.
500
Can be used to uninstall trend micro and the removal tool with KSUTREND password does not work.
What is use I/O Bit
500
Which software is only on the computers in the MDC computer lab
What is InDesign
500
If you are using your old ID card after being issued a replacement card
What is Multiple User Error
500
Something you should never do when dealing with a customer concerning computer repair services.
What is giving definitive time frames for a repair.