Support Touchpoints 1
Known as the knowledge database of Amadeus.
Amadeus Service Hub (ASH)
The Commission Update Tool and the Terminal Reset Tool for Helpdesk are available 24/7.
TRUE or FALSE
TRUE
What is the language of the web?
XML (Extensible Markup Language)
What is the language of Amadeus?
EDIFACT (Electronic Data Interchange for Administration, Commerce and Transport)
How long is the PNR purged from the system?
Four days after the last segment.
Everyone from your airline office can use the Amadeus Incident Support Plus (AISP+).
TRUE or FALSE
FALSE
When AISP+ is used, there is a call-back function from ASC for escalations and all updates are visible to the ACSP record.
TRUE or FALSE
TRUE
This program automatically prevents an unauthorized person from gaining access to a computer when it is connected to a network such as the internet.
Firewall
This group of applications has specific role. They are used for authentication.
Digital Identity Platform
Name the two methods to recall a past-date record (PDR) in Amadeus.
1. Online (interactive)
2. Offline (deferred mode)
This reference contains information on how to get the most out of Amadeus products and explains the concepts behind the functionalities and why would you use a specific feature.
User Guides
This refers to a technical documentation produced and distributed alongside the launch of a product update. It describes specific changes included in the enhanced product.
Release Notes
This application is used in the front-end framework and it is where various Amadeus web applications (ARDW) can be created, configured, published, suspended or loaded.
Site Manager
When a user makes an entry, this acts like a service bus which routes the message to the relevant part of the system. It is also the single point of entry to all Amadeus applications. What is it?
Services Integrator (SI)
At what exact time in GMT does the Nightly File Maintenance (NFM) automatically started?
Midnight 0002GMT
Name the two types of Amadeus Critical Incident Center (ACIC) available in Service Hub.
1. ACIC for Sev 1
2. ACIC for Scheduled Maintenance
This platform within the Service Hub is created for airline customers to access learning solutions on different Amadeus products.
Airline Learning Universe (ALU)
What's the difference between the Amadeus Terminal Emulator (old ARD) from ARD Web or ARD Essential?
1. ATE requires ATID (fixed terminal) while ARDW and ARDE doesn't require.
2. ATE requires installation while ARDW and ARDE uses URL.
The purpose of this type of message is to communicate booking information between different systems like Amadeus and Sabre and they are usually sent at the end of transaction on a PNR.
TTY (Teletype)
Give at least one objective of capture and restore process.
1. Clean test system's data
2. Refresh with production data to validate product functionalities with recent data
In the Airline Expert Community, this person is an Amadeus staff who participates and respond to a question raised, when it has not been answered after some days. Who is he/she?
The moderator or the subject matter experts
In ACIC for Scheduled maintenance, when will the impacted user gets notification about the planned maintenance?
1. In advance (before the outage)
2. When it started (during the outage)
3. When it's completed (after the outage)
Give 5 components which comprises the Amadeus Distribution System.
1.Connections
2.Network
3.Firewall
4.System entry point
5.Services Integrator (SI)
6.Digital identity platform
7.Customer-facing applications
8.Administration and investigation GUI
9.Open back-ends (OBE)
10.Other GDSs and providers
It is created by Services Integrator (SI) for each user session. It contains technical information that will help ASC to extract exchanges of messages between OBEs. What is it?
DCXID (Distributed Context Correlator ID)
Name all four Test and Training environments.
Test - UAT, PDT and MIG
Training - SKL