"MPPP: Making Payments Pretty Painless
True or False. Members will pay their deductible upfront under MPPP
What is False
Members that have lost Part A/B will receive this information via a text and letter
What is a notification of the change in their eligibility
Hydrating with this beverage supports cognitive function, mood, and physical health.
What is water?
Members must call in for this type of update, which Digital Guides are not allowed to handle
What is a physical or mailing address
If the weather is nice during the summer this Hero can be found on the boat
Who is Diane
Guides should choose this CTST when they encounter eligibility questions regarding MPPP
What is Pharmacy/Medicare Prescription Payment Plan
This term describes when Mem Ops temporarily reinstates a member while they work with SSA
What is a provisional reinstatement
Engaging in hobbies and creative activities can help prevent this workplace-related condition.
What is burnout?
If a member wants their F&H card balance Digital Guides must do this before giving them the balance
What is make sure they're HIPAA verified
This Hero is currently pursuing a degree in communications
Who is Zoe
In 2025, members will not pay more than this amount for Part D drugs, no matter which plan they choose.
What is $2000
Members have this long to correct the eligibility issue after calling
What is 90 days from the date they called
This form of self-care involves expressing your thoughts and emotions privately, often using pen and paper.
What is journaling?
Digital Guides are prohibited from sending these through SMS
What are PDFs or images
These 3 team members live in Houston, TX
Who is Ida, Laura, and Leslee
This is the turn around times for processing MPPP enrollment requests
What is 10 days before the plan year starts and within 24hrs during the plan year
If a member does not regain Part B without a gap in coverage, this will happen to their claims
What is reprocessed / re-adjudicated claims
This type of professional support can guide you through emotional challenges and personal growth.
What is therapy?
The Digital Guide Team can perform this task to help members with their DMG appointments
What is rescheduling an appointment
This Hero enjoys sewing and is currently making her own wedding dress.
Who is Jasmin
Members can enroll in MPPP by texting this to 866-85 to sign up on the portal
What is RXPLAN
This form allows members to plead their reinstatement case to SSA
What is form SSA-795
Laughing, connecting with loved ones, and expressing gratitude are all examples of nurturing this part of your wellness.
What is emotional health?
If a member wants to cancel their enrollment, they should be directed to do this
What is calling Member Services
This Hero was a poet and you didn't even know it
Who is the one and only Crystal