Collections
A famous Walt would have been very interested in this collection.
What is Enchanted Disney
CSAT Goal
What is 85
This gentleman founded Helzberg Diamonds in 1915.
These are considered final sale purchases.
What is Pre-Owned, Custom and Personalized Items
Before reaching out to this department you must first partner with mgmt or a TL
What is Ecomm
This collection is known for it's hearts & arrows pattern
What is Masterpiece
The minimum number of times you are required to follow up with a lead.
What is 3 times
After a chance meeting on the streets of New York, Barnett Helzberg sold Helzberg Diamonds to this entrepreneur.
Who is Warren Buffett
These are requirements for our Trade in Program
What is a solitaire and the price of the new piece must be double that of the original
To find SO sizing parameters, you'd use this.
What is Product Lookup
These two collections give back to the community.
The 3 Main Metrics
What is Sales, CSAT/NPS & QA
In 1967 the engagement between Shirley & Barnett sparked this notion.
What is the I Am Loved Button
These are the 2 reasons the break up policy would be used.
What is to purchase only one earring or when a customer loses one and wants to replace the set.
Where you would find Job Aids for collections
What is myHelzberg
This sets the Radiant Star collection apart from typical mined diamonds, specifically
What is having 145 facets vs 58
NPS is an acronym for this
What is Net Promoter Score
Helzberg opened it's first Outlet store in Woodburn, OR in this year.
What is 2012
This month and year was when the Lifetime Care Plan was first introduced
What is October 2007
This area of Product Lookup is where you would go to determine if an item was eligible for a care plan if product not shown online.
What is the Attributes tab
The "Darling" named band is a universal match for all rings in this collection.
What is the Jenny Packham collection
The Info that our NPS score tells us
What is the likelihood of a customer recommending Helzberg Diamonds
At this age, Barnett Helzberg took over the responsibility of running Helzberg Diamonds.
What is 16 years old
This month, day and year was when the Trade In policy changed. Prior to this date natural diamonds and precious gemstones were also eligible for a trade in.
What is August 30, 2009
Before asking in Discord you should do this.
What is use all resources