Collections
Metrics
Helzberg History
Policies
Resources
100

A famous Walt would have been very interested in this collection.

What is Enchanted Disney

100

CSAT Goal

What is 85

100

This gentleman founded Helzberg Diamonds in 1915.

Who is Morris Helzberg
100

These are considered final sale purchases. 

What is Pre-Owned, Custom and Personalized Items

100

Before reaching out to this department you must first partner with mgmt or a TL

What is Ecomm

200

This collection is known for it's hearts & arrows pattern

What is Masterpiece

200

The minimum number of times you are required to follow up with a lead.

What is 3 times

200

After a chance meeting on the streets of New York, Barnett Helzberg sold Helzberg Diamonds to this entrepreneur. 

Who is Warren Buffett

200

These are requirements for our Trade in Program

What is a solitaire and the price of the new piece must be double that of the original

200

To find SO sizing parameters, you'd use this.

What is Product Lookup

300

These two collections give back to the community.

What are the Kalahari Dream and Patrick Mahomes collections
300

The 3 Main Metrics

What is Sales, CSAT/NPS & QA

300

In 1967 the engagement between Shirley & Barnett sparked this notion.

What is the I Am Loved Button

300

These are the 2 reasons the break up policy would be used.

What is to purchase only one earring or when a customer loses one and wants to replace the set.

300

Where you would find Job Aids for collections

What is myHelzberg

400

This sets the Radiant Star collection apart from typical mined diamonds, specifically

What is having 145 facets vs 58

400

NPS is an acronym for this

What is Net Promoter Score

400

Helzberg opened it's first Outlet store in Woodburn, OR in this year.

What is 2012

400

This month and year was when the Lifetime Care Plan was first introduced

What is October 2007

400

This area of Product Lookup is where you would go to determine if an item was eligible for a care plan if product not shown online.

What is the Attributes tab

500

The "Darling" named band is a universal match for all rings in this collection.

What is the Jenny Packham collection

500

The Info that our NPS score tells us

What is the likelihood of a customer recommending Helzberg Diamonds

500

At this age, Barnett Helzberg took over the responsibility of running Helzberg Diamonds.

What is 16 years old

500

This month, day and year was when the Trade In policy changed. Prior to this date natural diamonds and precious gemstones were also eligible for a trade in.

What is August 30, 2009

500

Before asking in Discord you should do this.

What is use all resources

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