Process (Steps 1-4)
Acknowledging The Customer With Something That Can't Be Responded To With "I'm Just Looking"
What Is A Greet?
Powertrain Featuring A Single Cam and Four Valves Per Cylinder
What Is An M8?
I'm Approved For ___ At My Local Credit Union
Will Accept Loose Answers Along The Lines Of: If We Could Get HDFS To Match Or Beat It.. <Enter Trial Close>
Personally Designed The Super Glide and Low Rider Which Pioneered HD's Line Of Factory Custom Motorcycles
Who Is Willie G Davidson?
First Opened It's Doors In 2003 and Remains Under The Same Name To This Day
What Is Henderson Harley-Davidson?
Assuming Everything Works Out In Your Favor, Would You Like To Burn Rubber Out Of Here or Have It Delivered?
What Is A Trial Close?
Introduced In 2024: This Product Enhances Rider Experience Through WiFi Connectivity, Navigation, Audio Performance, and Rider Safety Enhancements
What Is Skyline OS/Infotainment?
Post Presentation, You Get The Objection: I Need To Talk To The Wife
Head Engineer For The FXR Model, But Later Went On To Start His Own Motorcycle Company
Who Is Erik Buell?
This Employee First Started As A Lot Tech In 2005 and Continues His Tenure Today
Who Is Rob Muir?
Acronym Used As A Guideline To Fact Find Information About Your Customer
What Is F.O.R.M? *List Each Letter
Introduced In 2014: This Project Featured Reflex Linked Brakes, One-Touch Saddlebag Latches, New Steering Head and Front Forks, As Well As Infotainment
What Is Project Rushmore?
In A Sit Down Attempt, The Customer Says "My Credit Sucks and/or Can I Do The App Online?"
Will Accept Loose Answers Along The Lines Of: HDFS Is The Most Lenient Lender Because They Are The Only Bank With A Vested Interest In The Product (They Want You To Buy It, So They Want To Approve You)
In 1983 This President Initiated 45% Tariffs On Large Japanese Motorcycles, Effectively Curbing Harley's Competition and Helping The Last Surviving Maker Of American Motorcycles
Who Is Ronald Reagan?
This Product Allows Customers To Have Their Bike Covered For 3 Years - Includes 6 Major Services, 4 Oil/Filter Changes, and Priority Scheduling With Our Master Techs (Saves About 50% vs Over The Counter)
What Is The Best Deal In The House? *Will Also Accept "What Is A VIP Maintenance Plan"
Great Question! Follow Me, Let Me Show You How Easy This Is
What Is The Sit Down? *Will Also Accept Swim Move
The Only HD Model To Feature A Right Side Final Drive (Belt & Sprockets)
What Is A Sportster? *Explain Why The Primary Drive Is On The Right Side
I'm Going To Sell My Trade Private Party and/or You Guys Won't Give Me Anything For It
Will Accept Loose Answers Along The Lines Of: You'd Be Surprised.. We Need All The Inventory We Can Get PLUS You Get A Tax Credit When You Trade In! Assuming We Could Give You What You're Wanting.. <Enter Trial Close>
A Southern California Highway Around Whittier Blvd Gave This Model It's Name While Also Referencing The Chopper Style Of The 70's - The Look Included A Front 21 Inch Spoke Wheel and Whitewall Tires
What Is A Sportster 72?
This Department Creates About 300 Official Riders Per Year
What Is Riding Academy?
A Precursor To The Presentation, This Step Builds Mental Ownership As Well As Reciprocity With Your Customer
What Is Pulling The Bike Out?
Designed To Dampen Rider/Passenger Vibration and Provide A "Floating Sensation" Using Rubber Grommets While Also Adding Unique Styling That Kelly Slater Himself Would Be Proud Of
What Is The Kahuna Collection?
I Need To Payoff XYZ Before I Can Purchase A New Bike
Or
The Wife Wants New Cabinets Before I Can Get A Bike
If We Could Cut You A Check To Payoff XYZ.. <Enter Trial Close>
Or
If We Cut You A Check To Help Out With The Cabinets.. <Enter Trial Close>
Spanning From 1969 To 1981, This Time Period Refers To When Harley-Davidson Experienced Quality Control Issues Along With Financial Challenges Due To A Leisure Product Company Being At The Helm
What Is "The AMF Years"?
In 2024, HHD's Service Department Received This For Being A Top 100 Service Department In The Country
What Is The Gold Wrench Award?