On the Road Again-Tires
Let's Get Charged Up-Batteries
When Rubber Meets Road-Tires 2
Call Handling/Systems
Miscellaneous
100
Mileage when Honda owners of new models will be notified that a tire rotation is needed
What is every 5,000 miles?
100
Coverage terms for a new battery from Toyota dealership
What is 100% for first 18 months
100
The latest in "run flat" technology by Michelin
What are PAX tires?
100
Customer calls wanting to buy an extended warranty
What is transfer to service advisor?
100
How long it takes to replace license plate bulbs
What is 45 minutes to 1 hour?
200
Location of tire pressure information
What is in door jam?
200
At Honda dealership, what is coverage terms on a new battery?
What is 36 month replacement and beyond that are prorated
200
Time to set appointment if ordering tires
What is 48 hours out?
200
Customer wants refund on extended warranty
What is transfer to the finance department?
200
Typical wait time for new wipers
What is 30 to 60 minutes?
300
Toyota warranty for tires if purchased through dealership
What is 1 year old-100% free and 2 years old-50%
300
On the premium Toyota battery True Start, this is the coverage period
What is 24 months?
300
Typically time span for getting a tire alignment completed
What is 1 to 1.5 hours?
300
System that you will use to schedule appointments for all the dealerships
What is xtime?
300
Our recommended servicer for replacing windshields for all dealerships
What is Wilson Auto Glass?
400
Toyota's tire rotation and flat repair program if tires purchased through dealership
What is customer will receive free flat repair or tire replacement for first year and lifetime tire rotation?
400
For VW dealership, the coverage terms on a new battery?
What is 100% for first 3 years and then coverage is prorated from that point forward?
400
Shuttle rules for customer with breathalyzer in car
What is customer cannot take shuttle and must wait with car?
500
Per Honda knowledge base the speed and distance that a PAX vehicle can be driven on a flat tire?
What is 125 miles up to 50 miles per hour
500
Dealerships do not install these
What is a navigational system?
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