Secret Shoppers
In the secret shopper report, name 3 words you are not allowed to say during the guests visit.
Sweetie,Folks,Guys,Yall
What are 3 things that should always be in your greet?
Asking if they have dined in before
1 drink rec and 1 app rec
Offer sparkling, still, or tap water
When do you ask about allergies?
When a guest modifies an item
When packing a to go order, what do you include when packing a salad?
The dressing
When you are running food, what do you say when setting down the food item?
Say the name of the dish to the direct guest.
What are the time standards for appeitizers, entrees, and desserts?
Apps: 8-12 minutes
Entrees- 18-20 minutes
Desserts- 8 minutes except for Butter Cake
What is the phrase that is used when guests do not need everything on their table?
Everything they need, nothing they don't.
What is the time standard for N/A beverages and Cocktails?
5 minutes
FALSE- heat rises, hot food goes on top
Name 2 of each upsell Liqour
Vodka- grey goose, ketel one
Tequlia- Don Julio, Patron
Whiskey- Angel's Envy, Makers Mark
Rum- Sailor Jerry, Havana Club
Gin- Gunpowder, Hendrick's
What are two movements you have to do when taking a drink or food order?
Write down the order
Repeat the order back to the guests.
What are items we can always remove from the table using our hands?
Chopstick wrappers
Any trash
sugar packets
Soy sauce
Which specific drinks get straws?
Iced Teas/Soda/Lemonade
All Spritz's/Bloody Mary's
All Zero Proofs
Spicy Marg, Neighborhood Marg, Smoked Pineapple Marg, Valencia Highball, Jungle Cat, Uptown Cocktail
True or False: when packing a to go order, you always sticker the bag shut?
FALSE: You only sticker the bag shut when it is a door dash order
Act like an owner
Don't take a pass
Take Initiative
Servant Leadership
Respect our People
Own your Message
Get Better in Everything We do
What are you not allowed to say when removing a dirty dish from a table?
"Are you still working on that?"
Help fully reset the table
Grab your check (do not grab without grabbing other items)
Name 5 reserve wines
Cloudy Bay- Sauv
Flowers- Pinot Nior
Sangiovese- Tignanello
Merlot- Orin Swift Advice
Nebbiolo- Barolo
Malbec- Araciel
Stags Leap
Caymus
Nickel & Nickel
Where do you place a to go order when it is finished?
By the server station, coffee mugs
Where are the next 2 Henry's are opening next?
Plano, Texas
Cherry Creek, Colorado.
How many Secret Shoppers do we get per month?
5
Bar
Coffee Bar
Take out
Lunch/Brunch
Dinner
Why is it important to ensure the check is correct for the guests?
To make sure they are not paying for anything extra
What are our well liqours?
Vodka- Three Olives
Tequlia- Jose Blanco
Whiskey-Evan Williams
Scotch- Johnny Walker BLK
Gin- New Amsterdam
Rum- Don Q
What is everything you need to to do a proper to go?
stamped henry bag
utensils unless said otherwise
receipt
checklist
dressings & condiments.
Name all 11 Henry's
Arcadia
Uptown
101 Scottsdale
Dallas
Houston
Miami
Wilmette
Coronado
West Hollywood
Carlsbad
Nashville