Communication
Giving your full attention to the speaker, making eye contact, and providing verbal and non-verbal feedback.
What is active listening?
A friend fails a test and looks sad. You say, "I'm sorry you feel that way. Is there anything I can do to help?".
What is showing empathy?
The kind of conflict that occurs within an individual, often involving a difficult internal decision.
What is intrapersonal conflict?
(no wagering + this equals 1.15x your points before) What decade (like 2010s or 1980s) was the word social skills first used? (you lose no points if wrong)
What is the 1920s
This style of communication involves politely and clearly expressing your needs and opinions while respecting those of others.
What is assertive communication?
Considering and understanding how someone else might be feeling in a particular situation.
What is perspective-taking?
This communication barrier occurs when a listener mentally prepares their rebuttal instead of focusing on what is being said.
What is rehearsing a response?
A person with good social awareness notices these non-verbal signals, like a frown or a crossed arm, to understand what someone is feeling.
What are body language cues?
To keep a conversation going, you should ask these kinds of questions, which can't be answered with a simple "yes" or "no".
What are open-ended questions?
You misinterpret a coworker's blunt message as rude but later learn they were just in a hurry. You realize your initial judgment was based on this.
What are assumptions?
Using "I feel..." statements is a technique to express one's feelings without doing this.
What is blaming the other person?
This is the two-word term for when you imagine how someone else might be feeling by considering their situation, even if it's different from your own.
What is "putting yourself in their shoes?"