Good service
Prompt
Quick,without delay
Shoddy
Poor quality (of service or of goods)
Put you on hold
Make you wait
In-store
In a real shop
Query
Question or enquiry
Responsive to
They listen, take things seriously and act
Impersonal
Lacking a personal element or feeling of human warmth
Helpline
Telephone number where you can get help if you have problems
Track
Follow
Secure site
Web address where no outside person can read your details
Accommodating
Willing to understand and help
Incompetent
Failing through insufficient skill, knowledge or training
Backlog
Number which are waiting to be dealt with
Set up an account
Enter all the details necessary to open an account
Impeccable
100% perfect
Get back to
Called (or wrote) with an answer
Uncooperative
Not supportive, unwilling to work together
Sense of urgency
Feeling that your request is important or urgent
Browse
Look at the list of goods/services offered before buying
Home page
Main or first page of a website
Obliging
Willing and happy to do things for someone
Substandard
Below the standard expected ( often used about actions
Under guarantee/warranty
Having a written promise by a company to repair or replace a faulty product
Nationwide
Covering the whole country
Immediate dispatch
Goods will be sent at once