About the Business
What type of business is Heritage Farm & Garden?
A garden center and home décor store
Who helps customers check out and handles money?
The cashier
What do workers do each morning to help plants stay healthy?
Water them
Name one type of indoor plant sold at Heritage Farm & Garden.
Fern, succulent, or houseplant
What should workers say when greeting a customer?
“Hello! How can I help you today?”
Where is Heritage Farm & Garden located?
Muttontown, New York
Who helps customers find plants and gives plant care advice?
The sales associate
What should workers do if they see dead leaves on a plant?
Remove them
Name one type of outdoor décor item.
Fountain, statue, or garden pot
What should you do if a customer asks a question you don’t know?
Ask a supervisor or find the answer
Who works in the café serving food and drinks?
The Café Sales Associate
What do workers use to keep the store neat and clean?
Sweep or tidy displays
What can customers buy to feed their plants?
Fertilizer
What should you do if a customer needs help loading heavy items?
Offer to help or find another worker
What is one reason people visit Heritage Farm & Garden?
To buy plants, décor, or gardening supplies
What might a delivery worker do at Heritage Farm & Garden?
Load and deliver plants or supplies
When new plants arrive, what should workers do?
Unpack, tag, and display them
What can customers buy to decorate their homes in winter?
Wreaths or holiday décor
What kind of attitude should workers show?
Friendly and positive
What special program is offered for landscapers and designers?
The Trade Program
Why should workers know about the products they sell?
So they can answer customer questions and help them choose items
What should a worker do if they see pests on a plant?
Tell a supervisor or remove the plant from display
What season is busiest for buying flowers and plants?
Spring
Why is good customer service important?
It keeps customers happy and coming back