Core Values
What are Hero Home Care's 4 Core Values?
What are:
1. People First
2. Do Right
3. Commit
4. 1% Better
What is the correct notice period to give when calling in sick before you are required to provide a doctor's note.
What is 12 hours
Who is responsible for client care and making care plans at Hero Home Care?
Who is a care manager
Melissa's client is 95 years old with Alzheimer's. During her visit she is speaking with her client's daughter who says she has to go out but would like to call Melissa later to get an update and asks for Melissa's cell phone number. Melissa provides her number and advises the daughter when will be the best time to call.
What has Melissa done wrong in this situation?
What is providing her cell phone number.
(Caregivers should not share their personal numbers with clients/client contacts)
Jenna is a Care Coordinator at Hero Home Care. When booking a new caregiver with a client she always takes the time to ensure that the caregivers skillset matches the clients need.
What core value is Jenna living?
What is People First
(We are passionate about creating and cultivating relationships and always putting people’s needs and happiness above all else)
What is the correct number to call when you have a question about your schedule
What is 1-888-988-9913
Who is the team member to call if you have questions about your schedule?
Who is a care coordinator
There are two times a visit when it is appropriate to use your phone. What are those times?
What is clocking-in and clocking-out
(at the beginning and at the end of your visit you will use your ClearCare go app)
Rodrigo is new to Hero Home Care and starting with his first client. Upon reading his care plan he learns his client suffers from dementia. His 4 hour visit is a companionship visits with the goal of engaging his client in conversation. Paul hasn't worked with anyone with dementia before so he takes the time to research symptoms and communication strategies.
What Core Value is Rodrigo living?
1% Better
(We create impactful and lasting change by focusing on making small improvements one day at time)
What are caregivers expected to respond to daily?
What are visit offers
What is 1 way you can commit to your care coordinators as a caregiver?
What is be ready to make a long-term commitment
What is arrive on time to your visits
(Either answer is correct)
How early can you arrive to a visits?
What is 10 minutes
Sandy accepted a visit with a new client starting next week. The client requires assistance getting up in the morning, getting ready for the day, preparing breakfast and completing household tasks. Two days before Sandy meets her new client she calls Hero Home Care to cancel her visits saying something has come up.
What core value is Sandy not living up to when she cancels short notice?
What is Commit
(We are only as good as our word. Once we commit we will do whatever it takes to complete what we set out to do)
What is the only accepted form of communication if you are updating Hero Home Care that you are too sick to make it to your visit tomorrow?
What is a phone call
(1-888-988-9913)
How much notice is required for a time of request / canceling a visit?
What is 2 weeks notice
What item of clothing do you change as soon as you enter your clients home?
What are shoes
(You must wear WCB approved indoor shoes at all times)
Which Core Value aligns with the following statement
"We are passionate about creating and cultivating relationships and always putting people’s needs and happiness above all else"
What is People First
What is the only accepted form of communication when canceling a visit with a client with proper notice
What is an email
(care@herohomecare.ca)
Between what hours of the day do care coordinators respond to calls and emails?
What is Mon-Fri 8am-5pm
(After hours your call will be redirected to our call center and is for emergency support only)
What are the two steps to take when a client offers you a gift?
What is:
1. politely decline the gift
2. update the office by calling 1-888-988-9913