HFC 1
What is the cost for the unlimited Data ?
$5,200 +GCT
What is the cost for the mobile service 20GB ?
$2,700 +GCT
What is the payment options for flow ?
Self serve options,Fast pay , IVR, Flow app etc
What is the cost for Internet Extra ?
7,300+GCT
What is th cost for the modem rental ?
150$
What is cost for the Internet Vital and tv plus extra ?
$7,300+GCT
What is Mbps for Yaad & Road ?
250Mbps
What is the cost for Yaad & Road Plus ?
$8,300+GCT
What is Completed in CRM?
The request has been successfully processed in the back-end provisioning platform.
What is Available in CRM?
No request has been initiated the back-end provisioning platform.
What is the Mobile data for the Yaad & Road ?
15 GB Mobile Data
What is Cancelled in crm ?
Services that have been cancelled and are no longer subscribed by Customer.
What is Recovered Pending?
Services that are pending disconnection from the customer.
What is Transfer Pending?
Pending services waiting to be transferred from an existing account.
What is the mean for TOS ?
Termination of Service
What is Terminology ?
The definition of general terminologies used in Cerillion to describe account statuses
What is Exiting an Account & Leaving Notes ?
When leaving an account, you will be prompted to select the reasons why the account was accessed and enter notes
What is account Contact ?
The Account Contact screen shows all email addresses and telephone numbers that can be used to contact the customer.
What is the Service Tree ?
The service tree shows all packages, add-ons and equipment that are active on an account. It also shows the cost of each item and the total monthly bill amount.
What are the tabs under the Account Financials tab ?
Current balance ,Ledger balance,Bill Cycle,Last payment date etc
What is a Hard Sync?
A Hard Sync is a function in the cerillion billing application that fixes provisioning issues in cerillion by interacting with backend systems.
What is HFC?
Hybrid fiber-coaxial
What is Terminate (Bar) Subscriber?
This is a confirmation that the customer's services are currently suspended. Pay special attention to the date the (Bar) was actioned.
What is Resume (Unbar) Subscriber?
This confirms that the customer's services have now been unbarred and the suspension is lifted. Pay special attention to the date the unbarring was actioned. Services should resume automatically but if it did not, guide the customer to restart the cable box and reset the modem.
What is the abbreviation for CRM ?
Customer Relationship Manager