Reservations
What is our Cancellation Policy?
You can cancel the reservation within 24 hours of the arrival date.
How many kids does David have?
0 but 1 imaginary.
How can a guest sign up to be a Hilton Honors Member?
By speaking to a representative at any Hilton property or online.
True/False: Everything in the pantry must be front faced and filled.
True.
What are the pool hours?
6 AM - 11 PM
True/False: We do not make reservations over the phone.
False. We can take reservations over the phone but we can also send the guests to the Reservation line.
What is the current Hilton Honors Promotion?
3x Points until September 6, 2021.
What Hilton Honors tiers get a MyWay option?
Gold and Diamond
Who is the Area Director of operations for our hotel?
Mechelle Milliorn
How many standard Q2 rooms do we have?
52
True/False: You can not extend a 3rd Parties reservation.
True. The guest will have to contact the 3rd Party in order to make a new reservation.
What's in our breakfast box?
A bagel and cream cheese, yogurt, hard boiled eggs, an apple, and it comes with a water.
What are the Hilton Honor tiers?
Blue, Silver, Gold, Diamond, and lifetime Diamond.
What does HEARTS stand for?
Hear
Empathize
Apologize
Resolve
Thank
Service
How many Newcrestimage properties do we have in Bryan/College Station?
1
Can you set a reservation to be tax exempt? why or why not?
What is the price of a wine bottle from our pantry?
Which Hilton honor members get waters at check in?
Silver, Gold, & Diamond.
What is the NewcrestImage Mission Statement?
"Our mission is to inspire creativity and innovation to operate trendsetting hotels."
How man rooms do we have in the hotel?
119
Name 3 ways a guest can book a reservation?
Online, app, reservation line, in person, over the phone.
What are 3 service recoveries you can offer to a disgruntled guest?
Points up to 1500, percentage off of room rate, Snack Bag, Comp Breakfast, etc.
Can you change a MyWay Preference at check in?
No, the guest will have to change their My Way Preference 24 hours prior to their arrival on their app. We only confirm their choice at check in.
What are our Core Values?
People come first
Communication is knowledge
Giving is fun
Experiences are memorable
Responsibility is ours
When was the hotel first opened?