TOUR GUIDE SCENARIOS
This is what you should do first when students on your tour are talking over you and others are distracted
What is politely ask them to keep side conversations to a minimum, as others on tour want to hear the information HHs are giving.
This is a popular place students go to study or hang out between classes.
What is the library, the drop, the perch, starbucks
This is the tone you should use when correcting behavior on a tour.
What is polite and respectful?
This is what Hawk Hosts aim to make every visitor feel.
What is welcomed and comfortable?
This is something you could use to get students’ attention (like a game).
What is a quick icebreaker during your intro?
This is the best way to respond if a student asks, “Do the dorms have roaches?” or "What's the best/worst dorm"?
What is answer honestly, acknowledge that students also have to keep their rooms clean, and explain how SJU addresses it (pest control). Do not label any dorm as the ‘worst’ because everyone’s experience is really different. What matters most is finding the dorm that fits your lifestyle.
This is one of many major benefits of SJU’s smaller size.
What is a smaller class size and close relationships with professors, feels like a close-knit community?
This is what you should avoid doing when a guest is critical of SJU.
What is arguing or getting defensive?
This is one way SJU supports student safety.
What is 24/7 campus security or blue light system
This is a way to build rapport with families on your tour.
What is being friendly and relatable?
This is the best way to respond to a parent worried about Philly’s safety.
What is acknowledge their concern and explain campus safety measures?
This is a way students can get into Center City Philly.
What is the train, public transportation, or Uber?
This is something you should always do after accidentally giving a negative example about SJU.
What is end with a positive spin?
This is a key Jesuit idea that means “finding meaning and purpose in your education and life.”
What is Magis?
This is what makes a great Hawk Host.
What is enthusiasm, confidence, honesty, and compassion?
This is how you should respond when a guest compares SJU negatively to another school.
What is stay positive and highlight SJU’s strengths?
This is one common way students stay involved outside of class.
What is joining clubs or student organizations?
This is what makes a tour more engaging for students.
What is asking questions, being interactive, talk about your experiences!
This is how SJU encourages students to give back to others.
What is through service and community engagement?
This is a topic that almost always gets students talking.
What is food, housing, or social life (clubs, sports, on campus jobs)
This is the most appropriate way to handle a personal question about your financial aid and this is the first thing you should do if a parent is being rude or making you uncomfortable on a tour.
What is stay calm, remain professional, and set a respectful boundary? Always know that we are here for each other, pls call exec or supervisors if there is a situation.
Is SJU a party school?
What is there’s also a strong sense of community and various activities that cater to different interests. Many students find a good balance between academics and social life, participating in events that range from Greek life to HHP events.
This is the most important thing a Hawk Host should prioritize throughout an entire tour, even when things don’t go perfectly.
What is making every guest feel welcomed, respected!
This is the best way to explain how inclusion, faith, and community can all coexist at Saint Joseph’s University.
What is by emphasizing Jesuit values of dignity, respect, and care for every person?
This is what truly separates an average tour from an unforgettable one.
What is genuine enthusiasm, storytelling, and personal connection?