What is "Thank you for calling Holiday Inn Express Downtown Baton Rouge, this is ______. How may I assist you today?
100
Only room number with Roll-in-Shower
What is room 120
100
Valet parking charge overnight
What is $16
100
4 tiers of the program
What is Club, Gold, Platinum, and Spire
100
Number of TTY Kits and location
What is 2, luggage closet
200
The time all credit cards get authorized. Remaining reservations before audit is run.
What is 6pm. What is charge for a no show.
200
Time the shuttle starts and ends
What is 9am; Sunday 12pm, Monday-Thursday 9pm, Friday & Saturday 11pm
200
Members that receive free parking
What is Platinum and Spire
200
Upgrade for an IHG Reward Club Spire Member
What is bigger room, view
200
Number of people meeting room hold; boardroom holds
What is 120; 8
300
4 sections you must complete before completing a reservation
What is Phone Number, E-mail Address, Home Address, and Company Name
300
Number of Roll Away Beds and Cribs
What is 2 and 2
300
When don't you drive a car around
What is NEVER
300
Points per dollar for booking a meeting room
What is 3 points per a dollar
300
Give to guest at check in to help receive company information
What is 5 Minute Survey
400
IKHD1
What is the rate code for free parking?
400
10 things in an ADA room that is different from a regular room
What is curtain rods, doorbell/buzzer, lower peep hole, pushed back pipes, grab bars, lower thermostat, strobe lights, lower bed, lower closet, extendable shower head
400
Don't offer the guest to park where
What is Street Parking or paid parking lot
400
Steps taken for 2 guests to receive points if reservation made under 1 name
What is Cancel one and make new reservation with 2nd guest information, credit card, and membership number
400
Number of rooms with 2 queen beds
What is 19
500
4 C's when routing and demonstrate the procedures
What is Company, Color, Comments, and Credit Card
500
3 most important numbers to know when you arrive for your shift