Citadel
Comcast
Where can you see if a customer is eligible for a payment arrangement?
What is Einstein
What is the name of the tool that we use to create our notes?
What is Notation Tool
To submit any SharePoint you must first click what?
What is New
Who is the High Risk interim supervisor?
Who is Amber
What do we call the yellow Highlighted Fields on the debt account?
What is Matches
Where can you tell if a customer is eligible for a payment arrangement?
What is Einstein
What are the 3 categories in the Notation Tool?
What is Customer Contact Results, Investigation Results and Action Taken
When should schedule adjustments be entered?
What is within 24 hours
How many pieces do you need to verify a customer in CSG?
What is 3
How many places in Citadel can you search a case and/or an account?
What is 2
How much does a customer have to pay to be enrolled in XAP?
What is $50
What are the 6 point for notating an Outbound citadel case?
What is Type of debt, Account Number, Amount of Debt, Resolution, Your initials and Citadel Application Number
What is the call back timeframe for and Escalation?
What is 24-48 hours
Who is my favorite student this class?
Who is Armonee's Mom lol
What are the 3 Disposition Types used by High Risk?
What is Under Investigation, Cleared After Investigation and Bad Lend
Does a PDP need to be added in as a PTP?
What is Yes
What are the 6 points for notating Inbound residential calls?
What is Customer, Issue, Resolution, Resolution #2, Your Initials and Information Alert
What is the minimum amount we can add into the Credit Adjustment sharePoint?
What is any amount over $70
How many supervisors are in the High Risk department?
What is 3
What tab can be used to view how many cases you worked and how much money you have collected for the day?
What is Reports
When can we offer a settlement?
What is after 1 year
Do all departments in the COE us the same notations?
What is No
How many SharePoints will you be using daily?
What is 3
Who is the Manager for the High Risk department ?
Who is Faith-Ann Brown