RANDOM 1.0
When Chime steps in to help get your money back for the transaction in dispute.
Chargeback
The Electronic Funds Transfer Act (EFTA)/Regulation E, enacted in what year?
1978
12:5 Processing Error is for what type of dispute?
Is Chime's peer-to-peer payment feature.
Pay Anyone
A request for Chime to investigate a transaction.
Dispute
How many days is the resolution timeframe for Inbound and Outbound Transfers?
45-days
Denial Code 57 means?
Card has been compromised
This category involve things like merchandise, services, or merchant credits the member claims they didn’t receive, cancelled services for which the member was charged anyway, and counterfeit merchandise.
Category 13: Consumer Disputes.
This type of Transfer allows members to instantly move money to their Chime Checking accounts from their non-Chime debit cards.
Inbound Transfer
This taxonomy is used when a claim is overturned due to the claim being recategorized
#NoErrorNewInfoRecat
A tool that supports our Investigation flow for UT, EA (Error Allegation) and Non-Reg card transactions by automating investigation signals and evidence checks.
Forge
The reason code where merchant did not Electronically Capture the card or obtain other proof the card was present and the Merchant settled the transaction without the Cardholder's permission, or the transaction was processed on a fictitious card number.
Reason Code 60
How many days is the chargeback filing timeframe for Reason code 30 - Processing Error?
90 calendar days
Is an open-ended credit product offered by Chime that allows members to access some of their estimated income prior to receiving their next paycheck.
MyPay
How many dispute types are under Regulation Z?
11
Unauthorized transaction, Canceled transaction, Credit not Posted, Incorrect Amount, Duplicate Charge, PBOM, ATM Cash non or Partial dispense, Canceled merchandise or services, M/S not received, M/S not as described, Merchandise returned.
What taxonomy is used when the agent investigating the case failed to follow all necessary investigation procedures in the guided workflow.
#AgentErrorProcessGWF
One of the fraud signals where there are 2+ gas station transactions [MCC 5541 and 5542] occurring within a 10 minute period.
Velocity of transaction/Unusual Velocity
In debit TWS, if the Member canceled AFTER the disputed transaction was authorized and provided no further details. What will happen next?
Denial
ODFI means?
Originating Depository Financial Institution
NACHA stands for?
National Automated Clearing House Association
The disputed transactions that have been canceled should appear on this screen with Canceled in the __________ column.
Credit approval
For timeline in funding events, the funding event must occur: Within 24 hours before the earliest disputed activity OR ___________.
During the dispute timeline
?
The return code where customer Advises Entry Not in Accordance with the Terms of the Authorization
R11
EMV stands for?
Euro Pay, Mastercard and Visa