Benefits
What company is used for the Hearing Benefit?
TruHearing
What are the 2 different surveys you will fill out for members?
Goodness Reward survey and HRA survey
What does CBP stand for?
Controlling Blood Pressure
What is the copay for a routine eye exam?
0$
What does a preventative dental service include?
1 oral exam, 1 cleaning and 1 dental x-ray every 6 months. Panoramic x-ray every 5 years.
What company does the Dental Service Benefit use?
Concordia
Are disclosures required to be read verbatim?
Yes
What does AWV stand for?
Annual Wellness Visit
Who is the delegated vendor for the healthy food and utility support benefit?
Solutran
How many trips are allowed with the transportation benefit?
30 one-way trips.
How do members access the home and bathroom safety benefit?
Case Management
Which survey is longer?
HRA survey
What does A1C stand for?
Diabetic sugar level test
How many batteries per hearing aid per year does the benefit cover?
80 batteries per hearing aid per year. With an additional box of 120 per year.
$35
What is the 24/7 nurse line number?
1-855-805-9420 (711 TTY)
Which survey has more sensitive information?
HRA survey
What does COL stand for?
Colorectal screening
How many personal emergency response devices are allowed per year?
1 device per lifetime
How many bathroom safety devices will the member receive per year?
2
How many hours in advance are members required to schedule a trip for the transportation benefit?
72 hours
What info should you place on a sticky note to make inputting info easier?
Members name, DOB, Member ID number, Phone number
What does DRE stand for?
Diabetic Retinal Eye Exam
What is the comprehensive allowance per year allowed for dental?
$8,000
What is the allowance per quarter for the OTC (over the counter) benefit?
$140