You Should Know
When did Hill Country Pools open for operation?
1972
What chemical lowers PH?
Muriatic Acid
What is the basket called that is located at the pool equipment, and is attached to the filter pump.
Pump Pot Basket
Are pool techs allowed to give out pricing to customers.
no, kindly inform the customer must call the office.
How many people are needed for an in-pool leak detection?
Two. One to dive, One to watch.
What are the 3 types of filters?
DE, Cartridge, Sand
What is the ideal chlorine level for a residential swimming pool?
1-3 PPM
The PSI is higher than usual; What does this mean?
Pool filter is dirty; Needs BW or CC
Why do we close the gate behind us?
To prevent dogs from escaping.
A pump that primes slowly and loses prime overnight most commonly has this failed component.
worn or cracked pump lid O-ring
What should you do if you're in a car accident?
gather insurance, driver's license, license plate from the other party and photos of the wreck.
How many days does a chemical start up last?
10 Days
How often should filter cartridges be cleaned for a cartridge filter?
Every 3 months, or as needed
You let the customers dog out, what do you do?
Try to catch the dog, inform the office.
This NEC-required device protects pool equipment circuits from ground faults.
GFCI
What is the office phone number?
512-343-2237
How do you lower the CYA level in a pool?
Drain & Refill the pool
Why does brushing help to prevent algae.
Agitation from the brush exposes the pore in the algae allowing shock & algaecide to eliminate algae.
You made a mistake during a clean; What is the correct course of action?
Take accountability & Inform the office.
A sudden drop in filter pressure immediately after backwashing most often indicates this internal failure.
a broken lateral or standpipe
This federal act regulates pool drain covers to prevent entrapment.
Virginia Graeme Baker Pool and Spa Safety Act
What is the PH of the human eye?
7.2 - 7.6
What routine task if skipped, most commonly leads to algae even when the water chemistry is correct?
Brushing the debris
Customer demands a refund for last week's pool cleaning that your coworker performed; What should you do?
Kindly inform the client to please contact HCP office & do not throw your coworker under the bus!
Why is it important to document the PSI after each cleaning visit?
The PSI helps our service department to better understand the overall pool health.