Hospitality
Benefits
Policies
Hilton DFW Lakes
Emergency Procedures
100
This is the survey sent to our guests to tell us how we are doing
What is SALT
100
This is when your benefits are effective if you are full time
What is 60 days beginning the first of the month following 60 days
100
This is what has to be done with anything you find
What is turn it in to loss prevention immediately
100
This is the number of guest rooms we have
What is 393 plus 5 major suites
100
This is the procedure for opening a door for a guest who has forgotten their key
What is direct them to the front desk who will contact loss prevention
200
this is our employee recognition program
What is the Catch Me At My Best
200
This is the number of days of vacation you earn at 1 year
What is 40
200
This is the policy on using cell phones
What is on break in non guest areas- the back dock or cafeteria
200
This is the number of restaurants we have
What is 3 Vineyard, Windfall and Bonnie and Clydes
200
This is the procedure if you see smoke or fire
What is call the operator and give exact location, your name and seriousness of issue. I you see fire pull the nearest fire alarm as well
300
This is what HILTON stands for
What is Hospitality Integrity Leadership Teamwork Ownership Now
300
This is the number of sick days you have at 6 months
What is three
300
This is our procedure for tracking absences or tardies
What is the no fault late absent which is a point based policy
300
These are the services our sports club offers
What is private membership, tennis lessons, full line of precor equipment, massages
300
This is what must be done if you are injure yourself
What is report to Loss Prevention immediately, no matter how minor it seems.
400
This is the promise that we make to our guests
What is to ensure that every guest feels cared for , valued, and respected
400
This is the number of holidays we pay after you have met your introductory period
What is 7
400
This is where all employees are to enter the building
What is through the back entrance- Not the lobby, not the pool or side doors. Exceptions will be announced in cases of in-climate weather
400
This is the number of meeting rooms we have
What is 30
400
This is where all team members gather in case of a fire evacuation
What is Austin Ranch
500
This is to be used whenever possible when addressing guests
What is the guests name
500
This is what you do to make employee reservations on Hilton Go
What is sign up for a Hilton honors number, bring the number and password to HR
500
This is where employees are to park
What is Austin Ranch UNLESS there are signs posted for a different parking lot
500
This is what CMP stands for and what it includes
What is Complete meeting package Sleeping room Meeting room Breaks Meals Audio Visual
500
This is what you do if you see a suspicious person inside or outside
What is call the operator to notify loss prevention immediately
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