Interviewing
Job Application
Customer Service
GNAP
Resume
100

What should you wear to an interview? 

Basically, just look presentable. You don't need to wear a suit and tie. Make sure your clothes are clean. Brush your teeth and hair. 

100

Can I put a fake name?

No 
100

Why is great customer service important? 

Best answer will be accepted for this 

100

What does the G stand for? 

Greeting

100

What is a resume? 

Best answer will be given the points for this question

200

How would you resolve possible conflict with a co-worker? 

Work with your manager to meet and try to resolve the issue.

200

Do I need to fill out every part of the application? 

Yes, try to fill it out to the best of your ability
200

A customer asks to return items, it is clear they have been used. Your store policy is to not accept used items for return. What do you do? 

Best answer will be accepted for this question

200

What does the N stand for? 

Name 

200

Can I put a fake address and fake phone number on a resume? 

No

300

When entering the interview room, what is the first thing you should do? 

Shake everyones hand
300

Can I use a pencil to fill out job applications? 

No, black or blue pen is best

300

A customer has a very complicated order in the drive-thru and you didn't hear exactly what they said. What do you do? 

Politely ask them to repeat themselves. 

300

What does the A stand for? 

Affiliation - so an example would be Ms. Chapman's affiliation is with iJAG or Dubuque Senior. Somewhere I belong to or am representing 

300
Is it acceptable to make a resume by hand with pen and paper? Or should I use an online template resume maker? 

Online template. Looks much more professional :) 

400

What is a good way to answer the question, "tell me about yourself?"

Nothing super personal, you can share personal things but try to keep it mainly professional.

400

Why is it important to take your time when filling out a job application? 

This is your first piece of marketing material to an employer. 

400

You saw a customer remove tags from an item and put the item in their bag. It appears that their intent is to steal. What do you do? 

Best answer will be accepted for this question

400

What does the P stand for? 

Purpose 

400

What are 3 great skills you could put on a resume? 

Responsible, Always on time, Organized 


Something as such 

500

What is a good answer to the question what is your greatest weakness? 

Turn a weakness somehow into a positive if possible. 

Example: I have a hard time saying no to people even if I am too busy. Positive- I am a helpful person.

500
If I've never had a job before, who can I use as a reference? 

Teachers, coaches, friends (preferably not family members) 

500

A customer demands to use a coupon that is expired, the store policy is that you cannot honored expired coupons. What do you do? 

Involve your manager if you can, have them talk to the customer and explain. 


500

Can someone from your team give me their perfect GNAP? Pretend you are introducing yourself to another iJAG teacher from Hempstead. 

Greeting, shares name, I am in the 9/10 iJAG program at Dubuque Senior High School. 

500

If I've never had a job, what should I put under past employment or past experiences? 

Babysitting, volunteering, yardwork, chores, athlete, any type of volunteer work that would look great on a resume. 

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