Best Practices
Candidate Experience
What do you do?
Illegal or Excellent
100

Keep your interview notes for this amount of time

3 Years

100

Contact this team to roll out the red carpet for candidates

Talent Experience Team

100

A candidate shows up to an on-site interview in jeans, a polo shirt, and tennis shoes. The candidate exceeds the qualifications for the role, is timely, knowledgeable about the position, came prepared with their resume, and is drawn to the St. Jude mission. 

In the interview, you determine that 2 of the 5 key skills you are rating are at the expert level, with the remaining 3 key skills being advanced, proficient, and intermediate. They are willing to learn and get along well with your team the best among all the finalists. 

What do you do? 

Compare your notes with the other interviewers in your calibration session and hire them! 

100

Asking candidates about their marital status

Illegal to do in an interview 

200

Best way to decrease potential biases in an interview

Focus on objective skills based questions asked in a standardized interviewing format

200

How soon should you submit feedback on interview candidates? 

Within 48 hours of the interview

200

You suspect a candidate is abusing AI during their interview 

Report your suspicions to your recruiter for further evaluation

200

Asking candidates if it is their first time in Memphis

Excellent to do in an interview - not illegal 

300

Who is responsible for extending and negotiating offers with candidates?

Recruiters 

300

How often should candidates have breaks in their interview day? 

Bonus: Does lunch count as a break? 

Every 2-3 hours

Bonus answer: No

300

A candidate brings up their medical needs and other personal information during an interview 

Acknowledge their answer, pivot, and return to the interview format. Follow up with your recruiter to see if any accommodations or TEA assistance is needed 

300

Asking about veteran status while walking candidates to their next interview 

Illegal to do during an interview

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